Why mystery shopping is still critical in the age of big data

by Alicia Kelso — Editor, QSRWeb.com

Mystery shoppers provide a different level of feedback than customers; don't discount either channel.

Gas prices reach 13-month high

by Alicia Kelso — Editor, QSRWeb.com

Wheat is 17 cents higher than a week ago.

Restaurant industry still in the gluten-free honeymoon phase

by Alicia Kelso — Editor, QSRWeb.com

As Celiac Awareness Month approaches, one industry expert predicts the diet's growth will continue for the next few years.

Why restaurants need mobile and cloud technology

Mobile improves management and boosts employee morale, and cloud technology can enhance efficiency and cut IT costs.

How to win more customers with gamification

If used right, gamification can foster greater efficiency and an overall improved customer experience.

Cheese and wheat prices take a tumble

by Alicia Kelso — Editor, QSRWeb.com

Gas prices continue to climb sharply with the implementation of more expensive spring blends.

Rosati's reflects on restaurant industry changes as it marks 50th anniversary

by Alicia Kelso — Editor, QSRWeb.com

The brand has endured a major shift toward convenience and speed, but has maintained its values and recipes.

Minsky's experiencing 'exponential' sales growth since online ordering launch

by Alicia Kelso — Editor, QSRWeb.com

The 15-unit brand wanted many of the same features the big chains offer, as consumers have come to expect them.

Wheat prices drop after weeks of gains

by Alicia Kelso — Editor, QSRWeb.com

Gas prices are nearly 20 cents higher than they were a month ago, driven by spring blends and refinery maintenance.

Nikki Baird to give keynote on privacy at CONNECT summit

Top retail analyst Nikki Baird will explore rapidly advancing technology and consumer tolerance for being tracked.

How the restaurant industry is contributing to the drop in children's obesity

by Alicia Kelso — Editor, QSRWeb.com

Restaurants should work with chefs and suppliers to ensure healthier meals, and even include kids in focus groups.

Bring back emotional restaurant advertising

The current buzz in marketing is 'engagement' and the best way to achieve that is to strive for a bit of emotion.

How small pizza chains are competing through high cheese prices

by Holly Freeland — Freelance Journalist, Pizzamarketplace.com

As large pizza chains claim an advantage with high cheese prices, smaller concepts tout quality and experience.

April Fool's: Restaurant brands get in on the fun

by Cherryh Cansler — Publisher, FastCasual.com

Restaurant brands 'launch' clear coffee, a kale shake and an edible pizza box.

A look at some of Yum! Brands' corporate responsibility initiatives

by Alicia Kelso — Editor, QSRWeb.com

The company's goal is to become the 'preferred restaurant of choice' by offering nutritional improvements.

Spring refinery maintenance leads to higher gas prices

by Alicia Kelso — Editor, QSRWeb.com

The average cost of fuel is 10 cents more than it was a month ago.

WFF 2014: A view from the top

by Cherryh Cansler — Publisher, FastCasual.com

Get a look at what happened at the 2014 WFF's Leadership Conference.

How defining customer segments can help you maximize revenues

With new customers, you get one chance to make a good impression and get them to come back frequently.

Your Pie leverages popular promotion to improve operations

by Alicia Kelso — Editor, QSRWeb.com

The 18-unit concept stocks and staffs in preparation of the one-day event, which nets a 300-percent sales jump.

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.