5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

Commentary: Being a restaurant manager is tough enough (in memory of Boston's Krystle Campbell)

Krystle Campbell, age 29, was reportedly a gregarious, gracious and well-liked person who managed a restaurant near Boston.

Pie Five CEO: Fast casual pizza category fills a void

by Alicia Kelso — Editor, QSRWeb.com

By finding the right equipment, the brand has combined individualized, customized and fast.

Gas prices continue to drop

by Alicia Kelso — Editor, QSRWeb.com

Pizza Inn hits a fresh 52-week high after announcing a new franchising agreement.

Yum! Brands social responsibility report focuses on nutrition, sustainability

by Alicia Kelso — Editor, QSRWeb.com

The company is currently working to synchronize its animal welfare program and policies throughout all of its global markets.

Time for restaurants to 'Get REAL'

by Cherryh Cansler — Publisher, FastCasual.com

REAL, which stands for Responsible Epicurean and Agricultural Leadership, uses a flexible points-based system similar to LEED to recognize restaurants that…

Average wheat prices tumble to lowest level in months

by Alicia Kelso — Editor, QSRWeb.com

Gas prices are 33 cents lower than they were a month ago.

How can pizza fit into an increasingly saturated fast casual space?

There are only seven pizza fast casual concepts currently indicated in Technomic's Top 100.

Consumers rate Papa Murphy's as top overall restaurant chain

by Alicia Kelso — Editor, QSRWeb.com

The take-and-bake pizza chain ranked high for check and payment handling, cleanliness, order accuracy, value, convenience and takeout attributes and more.

Want to reduce operational costs and waste? Start in the restroom

Paper towels can be costly, messy and environmentally unfriendly.

Natural gas prices reach 18-month high

by Alicia Kelso — Editor, QSRWeb.com

Chuck E. Cheese stock gets a boost from augmented reality mobile app launch.

Why mid-size and emerging chains should consider group purchasing to cut costs

Being a member of a GMO can help restaurants remain profitable in the face of surging commodity costs.

Why restaurants must unite IT, Marketing departments to win customers

Close-knit teaming at all levels is paramount for digital excellence and a healthy return on those technology investments.

Has the pizza segment responded to demand for healthier options?

by Alicia Kelso — Editor, QSRWeb.com

Launches during Q1 feature unique veggie toppings and 'health-halo' descriptors.

Cheese prices rise sharply in past week

by Alicia Kelso — Editor, QSRWeb.com

Stubborn winter-like weather keeps natural gas prices up.

How to get your restaurant to come up on a Google search

Google now factors in the number of Facebook, Twitter, Google Plus, and other social media chatter about your website, so it's a good idea to be active on at…

Documentary hopes to inspire restaurant industry to get 'Back to basics'

The film aims to depict the restaurant industry's impact on the nation, economically and culturally, while urging a return to its roots, where a fry cook can…

Pizza chains tip off March Madness promos

by Alicia Kelso — Editor, QSRWeb.com

Brands are betting on both No. 1 seeds and Cinderella upsets.

How to get your customers to avoid menu boredom

Offer suggestions to get customers to try something new, so they don't bring their business elsewhere.

Yum!, Papa John's stocks recover after sharp drops

by Alicia Kelso — Editor, QSRWeb.com

Cheese, wheat, gas prices remain somewhat stable from last week.