Massive Big Food study holds lessons for restaurant industry today

by S.A. Whitehead — Food Editor, Net World Media Group

American Big Food is losing market share like someone just pulled the plug from its collective bathtub, according to a newly published study on the state of…

Should franchisors rethink employee training under the NLRB cloud?

by Tim Tang — Business Technologist, Hughes

Using a networked, digitally driven, consumer model for employee training can turn employees into eager directors of their own professional development without…

'Do you want fries and a fill-up with that, sir?' C-stores compete for restaurant business

by S.A. Whitehead — Food Editor, Net World Media Group

As if the restaurant business weren't competitive enough already, now it appears that convenience stores want in on the action, too. There's no telling how…

How to generate enthusiasm for your hiring process

by Jennifer Yugo, Ph.D. — Principal Consultant, Engaging Business Communications

Designing a unique and effective hiring process may seem challenging, but the hard part actually begins after implementation. There are several principles to…

Big reasons why big data can vastly improve marketing efforts

by Susan Lietz — SVP, MarComm, Tapad

We all know the big, failed product launches, especially those from companies known for marketing greatness like New Coke, the Arch Deluxe and Orbitz soda.

5 great ways paid social ads can equal more restaurant reviews

by Alex Membrillo — CEO, Cardinal Web Solutions

It's no secret that online reviews can be very beneficial for a restaurant's reputation and business. But many restaurateurs are not aware that they can use…

What's it worth to dress like me? About $8 million if you're Chick-fil-A

by Eli Portnoy — CEO, Sense360

Chick-fil-A conducted its annual Cow Appreciation Day about a month ago, on July 12. If you're not familiar with this event, it's an annual rite at the chain…

Why universal POS technology makes all the difference in franchising

Traditionally, franchisors received self-reported metrics from franchisees, making inventory management and sales analysis an unnecessarily lengthy process. To…

5 questions for diners making the digital switch

by Jackie Berg — mArketing director, olo

As we cruise through 2016, with nearly 80 percent smartphone adoption, there is little debate: A restaurant brand's digital program is now of paramount…

Pssst... QSR execs, got 10 minutes?

by S.A. Whitehead — Food Editor, Net World Media Group

QSRWeb is seeking answers to its annual state of the industry survey.

Would you like some kimchi in your burrito, sir? A look at Taco Bell's innovation process

by S.A. Whitehead — Food Editor, Net World Media Group

The public relations folks at Yum! Brands recently took a moment to give us a peek inside their menu innovation process.

Learning from the best and the worst restaurant apps

Nearly half of the top 100 restaurant chains don't have a native app, even though consumers expect one. Gleaning wisdom from over 1 million app reviews has…

AI meets customer engagement: Creepy or necessary?

by S.A. Whitehead — Food Editor, Net World Media Group

A new artificial intelligence platform promises to engage diners in a caring way with very little thought and effort from restaurant operators.

3 types of rewards to increase employee satisfaction

By Autumn Manning, CEO of YouEarnedIt

The good, the bad and the ugly about those food holidays

by S.A. Whitehead — Food Editor, Net World Media Group

Hamburgers ... Pinot noir ... peanut butter-and-chocolate: What do they all have in common? They all have specific U.S. days of celebration when the brands…

Historic 1st FAA-approved food delivery? Of course, it's a Slurpee and a doughnut

by S.A. Whitehead — Food Editor, Net World Media Group

Just how long do we have before these autonomous flying delivery trucks fill our skies like a perpetual "day of the locusts"?

The Instagram advantage: Seven rules for putting this super-visual tool to work for you

by Seshu Madabushi — Founder & CEO, mKonnekt

Pictures and words and great hashtags — that's the world of Instagram. It's a world restaurateurs must know to engage today's customers. Here are some…

Chick-fil-A app campaign analytics show just how big a win it was

by S.A. Whitehead — Food Editor, Net World Media Group

You can drive consumers to your app, but you can't necessarily make them download it. This has been the perpetual problem for restaurants that want their…

Why your app isn't appealing to your customer base

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.

Six ways your restaurant's reputation is affecting your online orders

by Alex Membrillo — CEO, Cardinal Web Solutions

As technology makes it easier for your customers to order online, it also makes it more important than ever to manage your restaurant's reputation.