Tips for driving customer loyalty in the restaurant industry

Geoff Smith, CMO of CrowdTwist, provides insight on the benefits of multichannel loyalty programs.

Self-order kiosks give staff more time, diners more control

by Chris Gilder — Founder/CEO, Meridian

Quick service and fast casual restaurants are increasingly enjoying the benefits of self-order kiosks.

Pizza Pie bakes up ROI with loyalty kiosks

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Kiosks in the restaurant sphere are a big hit due to their ability to draw in customers. One pizza franchise saw firsthand how effective a kiosk campaign can…

How using customer data will make you a better marketer

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Marketing sometimes gets a bad rap as being immeasurable fluff, but no one can argue with marketing built on factual data that can also be measured.

College kids still love fast food, but they're pickier than ever

by S.A. Whitehead — Food Editor, Net World Media Group

Today's coeds have high expectations for even the fastest food that they order.

Pret a Manger hit with lawsuit

August 25, 2016

A New York City man is suing Pret a Manger after he a went into anaphylactic shock. He alleges that the restaurant staff served him food containing…

Jersey shore pizza chain adds pay-at-the-table from Ingenico

August 25, 2016

Ingenico Group and Datacap Systems, an integrated payments middleware provider, have announced the installation of its pay-at-the-table product at Uncle…

Kiwis ... and lots of sheep ... witness first pizza drone delivery for Domino's today

by S.A. Whitehead — Food Editor, Net World Media Group

August 25, 2016

Pizza delivered via drone has become reality, according to a news release from Domino’s Pizza. The company paired with Flirtey to create the first commercial…

Part 2: The pain and the glory of getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs who seek REAL certification say it’s a tough and sometimes painful process. But they are quick to add that it can end up paying off big for a…

Part 1: Why more restaurants are getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Hundreds of restaurant brands have achieved REAL certification, but what are they getting out of it? Our two-part report begins with a look at research into…

1000 Degrees moves into Deer Park

August 23, 2016

Deer Park, Texas, will see the newest 1000 Degrees Neapolitan Pizza across from San Jacinto College, a company press release reported. The location will open…

Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

Paytronix updates platform

August 23, 2016

Paytronix Systems has implemented upgrades to its Paytronix Platform.

PizzaRevs up in the Lone Star State

August 23, 2016

PizzaRev is gearing up to develop franchise and corporate stores in the Austin and San Antonio regions in Texas.

RSR reveals digital gift card winners

August 23, 2016

 Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." 

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

Pieology moves into Tennessee with gift in hand

August 22, 2016

Pieology is breaking into the Volunteer State, opening its first Tennessee location in Franklin by first doing a very good deed. The chain is donating $5,00…

New Papa John's campaign has Peyton 'manning' the kitchen

August 22, 2016

Papa John’s is premiering an ad campaign tonight featuring legendary quarterback Peyton Manning in his new role as an NFL spectator hosting his own game-day…

Commodities: Gas prices start to level off, while cheese gets pricier again

by S.A. Whitehead — Food Editor, Net World Media Group

The market was a mixed bag last week for pizza restaurateurs. Gas prices have begun to level off after weeks of declining from the early summer highs typically…

Congrats to the restaurant winners in the 2016 'Inc. 5000'

by S.A. Whitehead — Food Editor, Net World Media Group

Inc. Magazine has named America's top 5,000 fastest-growing businesses, and the list includes a healthy representation of restaurants.