Employee training module utilizes tablets, apps, social media
Uptown Network announced its new training capability for the hospitality industry that the company said can reduce training expenses by more than 80 percent.
The product extension integrates with Uptown Network's digital wine list and menu. The solution is currently in beta testing and will be made generally available in January 2014.
According to a press release from Uptown, both Harvard, MIT and Google have been championing the use of MOOC architecture, which stands for Massively Open Online Courses. The MOOC approach is designed from the ground up specifically for training and testing. Uptown Network has created a secure MOOC offering within their digital menu app, the release said.
"Service is a key component in hospitality and a mobile device cannot take the place of interpersonal interactions," said Jack Serfass, CEO of Uptown Network. "To turn our tablet menus into thousands of local and mobile 'teachers' is fantastic. This empowers front of the house staff and dramatically reduces training costs. The real beneficiaries of this new product will be the guests in the restaurants of Uptown Network customers as they will get superior customer service."
In addition to mobile, Uptown Network has social capabilities that allows employees that pass training and tests to post badges on their LinkedIn, Twitter, Facebook and other social media graphs. Additionally, all training and testing can be customized to local stores. An unlimited number of customized courseware and tests can be created for specific locations or one test can be distributed enterprise wide, the release said.
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