Viableware integrates payments platform into restaurant POS systems

Oct. 17, 2012

Viableware, developer of the RAIL payment platform for restaurants, announced that it has integrated its payment technology with restaurant point-of-sale (POS) systems from MICROS, NCR Aloha and Dinerware.

Integrating Viableware's RAIL payment platform with leading POS manufacturers that serve more than 60 percent of the full-service restaurant market makes it easier for operators to accept various forms of payment at the table – including e-wallet and smartphone payments. The integrated RAIL platform also enables restaurant operators to improve guest service and reduce PCI compliance requirements.

"Our integration with three major POS companies makes it extremely simple for the vast majority of full-service restaurants to embrace modern payment methods without compromising the traditional dining experience," said Joe Snell, CEO of Viableware. "Now restaurant operators can plug into a single piece of technology that not only accepts any type of payment – but it also addresses several key operations that impact the bottom line, from table-side service and customer retention, to credit card security and PCI compliance."

According to a news release, the RAIL platform utilizes a fleet of handheld devices designed to replicate the look and feel of the traditional bill presentation folder used at most full-service restaurants. The RAIL devices enable guests to self-swipe credit or debit cards, auto-calculate the tip, split the bill multiple ways, pay-by-item and direct-email receipts.

The system also reduces a restaurant's exposure to PCI compliance costs and fines by encrypting each card transaction immediately upon swipe and eliminating the need for the restaurant to store credit card information that could become subject to theft. Instead, the RAIL assigns each transaction it processes with a numeric hash-tag that identifies each individual customer, enabling servers to recall loyal customers' ordering and payment history during subsequent visits.

"Guest retention and loyalty is the 'holy grail' for full-service restaurants operators because it's their largest source of revenue," Snell said. "This technology integration allows restaurants to maximize their current POS system to improve the customer experience and keep them coming back."

Read more POS system news.

Topics: Customer Service / Experience, Online / Mobile / Social, POS

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