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Customer Service / Experience News & Media

Domino's now delivering to a dog park near you

April 17, 2018

Domino's will now deliver to some 150,000 outdoor locations, or "Domino's Hotspots" as they are referred to in the company's app or website, following a…

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Mod Pizza promotes 3 executives

April 16, 2018

Mod Pizza has promoted COO Paul Twohig to president and COO, Megan Hansen to senior vice president of people and Lisa Luebeck to senior vice president of legal…

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[LIVE WEBINAR] How Self-Order Kiosks Improve Restaurant Operations & Bottom Line

April 10, 2018

McDonald's found that average check sizes grow $1 when customers order through kiosks, and 20 percent more customers order drinks. These are just two of the…

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Villa Italian gives customers catering with a click

April 9, 2018

Morristown, New Jersey-based multibrand restaurant operator and franchisor, Villa Restaurant Group, has gotten into online ordering for catering at its Villa…

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Pizza franchisors, meet your new competition - Jersey Mike's

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza franchisors, heads up! Seems there is a new player in the pizza game —one that's eyeing pizza operators willing to venture into a little…

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Delivery sales soar: It's 'what's for dinner' ... also lunch, breakfast, snacks

April 3, 2018

Delivery is living up to its name for the restaurant industry, 'delivering' sizable gains in both visits and sales over the last five years for restaurant…

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Lessons learned about restaurant delivery from another kind of 'delivery experience'

by Noah Glass — CEO, Olo

The restaurant industry is in the midst of a massive $200 billion shift to digital that has become an business imperative for all players who truly want to…

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MidiCi 1st tenant in new Sarasota luxury development

March 28, 2018

MidiCi Neapolitan Restaurant has been announced as the first tenant in Sarasota, Florida's The Promenade, a news release said. 

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Rapid Fired April LTO a trifecta of American flavor favs

March 27, 2018

Rapid Fired Pizza has managed to unite the three American food obsessions of bacon, macaroni and cheese and pizza into one concoction for its April LTO. The…

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Equalizing genders' portions of the pie: Will pizza brands respond to Starbucks' challenge?

March 23, 2018

Equal pay for equal work: Starbucks said it has achieved it in the U.S. and the brand is challenging other restaurateurs to use tools the company is providing…

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SpeedLine POS Cuts Costs & Chargebacks with Delivery App for EMV Pay@ the Door

From the 2018 International Pizza Expo, pizza and delivery point of sale developer SpeedLine Solutions Inc. released a new delivery app for EMV payment at the…

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SpeedLine Introduces SpeedDine Online Ordering Service

Pizza and delivery point of sale developer SpeedLine Solutions Inc. launched a new online ordering service at the 2018 International Pizza Expo today for…

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Circle gets the square: Cornering the pizza box corner problem

March 15, 2018

Corners have been a perpetual waste problem in the circle-centric pizza industry, but a new packaging solution — PizzaRound — is hoping to eliminate useless…

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&pizza, Rotolo's, Pie Five with the whys behind Pi Day

by S.A. Whitehead — Food Editor, Net World Media Group

Pi Day is here and that means not only deals, fun and even a little something serious.

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Mod Pizza reports 81% increase in system-wide sales

March 14, 2018

Mod Pizza finished 2017 with a 5.2 percent growth in same-store sales and reported that system-wide sales grew 81 percent to $275 million. Company net revenue…

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Papa Murphy's launches new site, ordering platform

March 13, 2018

Papa Murphy's has launched a website and digital ordering platform, a news release said. The digital creative agency, Fuzz LLC, created the new online presence…

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Study: Mobile orders skyrocket in 2017, but 2 in 5 still use cash

March 13, 2018

Restaurant visits paid via mobile app grew by 50 percent over the last year, a new NPD study finds. However, cash payment still captures two of every five…

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Women in the Lead: 5 pizza brand leaders talk about having a 'voice at the table'

by Cherryh Cansler — Editor, FastCasual.com

These savvy leaders are making Donatos, Toppers, The Pizza Press and Your Pie better businesses and places to work.

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Blaze 'brings it on home' for CEO Mizes in the Gateway City

March 8, 2018

In a real-life version of "hometown boy makes good," Blaze Pizza President and CEO Jim Mizes is getting his wish this Friday, March 9, when the fast-growing…

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Liquid gold: Beverage trends to befriend this spring

by Cherryh Cansler — Editor, FastCasual.com

Pizza restaurateurs who can incorporate top beverage trends into their menus open up a new source of revenue that can be a relatively easy route to higher…

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