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Customer Service / Experience News & Media

The Pizza Press presses toward 300 units by 2020

January 18, 2018

With 84 franchise units in its pocket, The Pizza Press is continuing its growth this year with plans for 50 openings, while awarding 25-30 more through…

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NYC all-digital pizzeria does all-online ordering, all the time

by S.A. Whitehead — Food Editor, Net World Media Group

Newly opened Long Island City Pizza Factory is planting a flag, claiming it is the world's first "full-digital pizzeria," an accomplishment its owners hope…

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Columbus, Ohio, the test market capital, to open 1st food hall

January 9, 2018

The restaurant test marketer's dream city of Columbus, Ohio will soon house the city's first-ever food hall in the 102-year-old Budd Dairy building in the…

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Domino's Australia gives vegans the pies they want

January 9, 2018

Domino's Australia is launching a range of vegan pizzas that use vegan mozzarella — including the vegan avocado veg, vegan spicy trio and vegan margherita — at…

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Pizza Hut/Toyota pair on self-driving car that might cook, too

January 8, 2018

First it was Ford and Domino's pairing to further the interests of each in autonomous delivery vehicles, now comes Pizza Hut and Toyota, who this afternoon…

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Nominations open through Jan. 31 for FastCasual Top 100 Movers & Shakers

January 4, 2018

The deadline to nominate brands is Jan. 31.

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Your Pie makes a 'date' with sweet and salty

January 4, 2018

Your Pie is putting the sweet and salty flavors of dates and bacon front and center. A news release said that now through the end of February, diners may order…

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Urban Bricks uses great gadgetry to grow the bottom line

by S.A. Whitehead — Food Editor, Net World Media Group

No one would dispute that the pizza game is one of the most competitive in food service. That's one reason Urban Bricks invests in some useful and creative…

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Who is the 2018 pizza customer? Trend lists speak volumes

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs have been inundated with so-called trends lists for the year ahead over the last three months. This site reviewed some of the major lists and the…

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Positioning POS for an ever-more-competitive future

by Christopher Sebes — president, Heartland Commerce

I believe point-of-sale must catch up with point-of-ordering, and the companies that do this well will win hearts, minds, and market share.

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Pie Five gets bigger ... pie-wise

December 21, 2017

Pie Five evidently knows that if there's anything better than a big ol' pizza pie, it's a bigger ol' pizza pie. The chain is now adding a larger, very…

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What really rocks 'em in food-centric social media? These top 7 2017 campaigns give clues

From Wendy's to Coke, check out seven foodservice companies that won the internet this year.

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A pizza social media manager's guide to 'taming the online beast'

Social media management may be this century's true school of hard knocks, but those who oversee this task at three fast casual brands had some great pointers…

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Pointers for pizza restaurateurs on profitable design

by S.A. Whitehead — Food Editor, Net World Media Group

In the pizza restaurateur's playbook, design seems pretty cut and dried, with big ovens, often lots of brick and an overall "constructive" atmosphere. But that…

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New tool pages customers, tracks wait times and grows to fit chain size

December 6, 2017

Tracking how long customers are waiting for orders or deliveries just got a boost from paging, tracking and guest intelligence tool provider, Long Range…

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Domino’s starts baby registry 9 months after wedding registry

November 29, 2017

Domino's is launching its own baby registry Wednesday, where parents-to-be can select pizza gifts before the sleepless nights begin. A news release said the…

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Pieology CEO on the art of experimenting with live-action customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Data drives today's restaurateur, and Pieology has taken that idea to a new and lively level at its R&D location in California.

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Blaze, Beefsteak, McAlister's chefs on the 3 legs that support great menu innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The world for chefs at pizza brands typically must fit in a circular, crusted pie, but within those confines, there's plenty of room for creativity. But as was…

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Pizza Press goes national by staying local

November 21, 2017

The Pizza Press plans to open 30 locations by early next year, and chain leadership said each one will have a local focus, unique to its area. A news release…

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Chuck E. Cheese: Where a parent can (finally) be a parent

by Cherryh Cansler — Editor, FastCasual.com

Fast Casual Editor Cherryh Cansler — aka Lincoln's mom — heads to the brand new Chuck E. Cheese in Kansas City to find things have really changed ... and for…

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