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Customer Service / Experience News & Media

7-Eleven launches fresh meals to compete with QSRs

7-Eleven is aiming squarely at the restaurant industry with a line of prepared foods to go in its sprawling network of northern Texas stores. Even the news…

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3 tips for serving millennial consumers

by Niall Keane — CEO of SynergySuite, SynergySuite

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

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Caliburger’s CEO offers vision for automated restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Automated restaurants, driven by artificial intelligence and robots, is closer than many think, according to the CEO of a company involved with automation…

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Domino's, Ford partnering to test driverless delivery

August 29, 2017

The last 50 feet of the delivery is the main focus of Domin's Pizza and Ford Motor Co. The companies have partnered to test self-driving car pizza…

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Restaurant food supplier links with NCR for cloud POS services

August 24, 2017

NCR Corp. and Performance Food Group Co. have entered into a strategic referral relationship to bring NCR Silver, a cloud-based point-of-sale product, to more…

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Top take-homes in teaching restaurant tech to work together

by S.A. Whitehead — Food Editor, Net World Media Group

Competition and narrow margins in the restaurant business demand a nip-and-tuck approach to efficiency. Uncle Maddio's recently worked with ParTech to…

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Fazoli's 'Comeback Kid' shares turnaround story at London summit

by S.A. Whitehead — Food Editor, Net World Media Group

"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when he arrived to lead it nine years ago. "I mean…

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Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

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3 ways to measure cannibalization

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Any change creates two types of results: those that are intended, and those that are unintended. Cannibalization is an example of an unintended consequence to…

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Little Caesars Pizza Portal opens door to 'people-less' QSR experience

August 9, 2017

 Little Caesars this week announced it's testing a new tech that basically melds mobile ordering, automatic pick-up and vending to create a new way for…

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Papa John's gluten-free crust goes national ... and back to prehistory

August 9, 2017

Sometimes you have to go way back to get ahead in today's restaurant business. That's exactly what Papa John's has done with its new gluten-free, wheatless…

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4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is…

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Kiosks killing restaurant jobs? Don’t let the doomsayers distract you

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In time, the consumer media will get tired of pursuing a story that isn’t a story. The real challenge facing the restaurant industry is finding enough workers…

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Blaze Pizza to debut 4th Boston location

August 2, 2017

Blaze Pizza will open its fourth Boston-area unit on Aug. 3, according to a press release. The location will be opened on Boston University's campus and will…

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Learning from Chipotle: 4 food safety program guidelines

by Niall Keane — CEO of SynergySuite, SynergySuite

Chipotle has been repeatedly troubled by food safety concerns, causing its stock to drop and its fan base to dwindle. 23 years ago, Jack in the Box faced a…

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Cottage Inn Pizza eyes aggressive franchise growth

August 2, 2017

Cottage Inn Pizza began 2017 with three franchise units in Michigan and one in North Carolina and plans to accelerate its franchising initiative during the…

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Pie Five Plano launching updated restaurant design

August 2, 2017

In an effort to spice up its offering, Pie Five debuted has debuted a new restaurant design in Plano, Texas, and released a 14-inch pizza, wine, wings and…

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Oracle Hospitality debuts Data Science Cloud Services

August 1, 2017

Restaurant operators worldwide can now use Oracle Hospitality's Data Science Cloud Services to quickly analyze system-wide performance data and act on that…

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New way to 'try on' best new bottom line-building restaurant tech

July 25, 2017

POS device provider ParTech has partnered with cloud-based API software developer Omnivore to bridge the gap between restaurants and the tech developers and…

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A sneak peek at Martina hits Instagram

July 21, 2017

Danny Meyer's new fast casual pizzeria concept, Martina, was teased in a July 19 live video on the restaurant's Instagram page, according to an Eater article.

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