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Customer Service / Experience News & Media

'OK, Google, talk to Domino's:' Google ordering begins

December 19, 2016

 Domino's Pizza today launched ordering via Google Home, its fifth AnyWare ordering capability addition this year, a news release stated. 

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Pizza Hut intros voice ordering via Alexa

December 15, 2016

Pizza Hut is giving its customers the ultimate in passive pizza ordering via Alexa Voice Service on Amazon Echo, Amazon Tap, Echo Dot, Amazon Fire TV and Fire…

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Blast & Brew taps into allure of personal choice

by S.A. Whitehead — Food Editor, Net World Media Group

The new Blast & Brew pizza and beer franchise gives customers creative choice regarding what's on their plates and how they most prefer to wash it down. Here…

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MicroSale releases $49-a-month POS system

December 14, 2016

A cheap, tablet-based POS system for small restaurants is now available from MicroSale POS Systems, according to a press release. It comes with an…

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800 Degrees Pizza opens in MiamiCentral

December 13, 2016

As if it wasn't hot enough in Florida already, downtown development MiamiCentral welcomed 800 Degrees Pizza's first Florida location to its family of vendors…

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The Princess City welcomes Pie Five

December 6, 2016

Pie Five didn't have to be a frog to open its newest location in The Princess City of the Hoosier State, Mishawaka, Indiana today. The unit is owned and…

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Fireside Pies spins off a QSR brand

December 6, 2016

Dallas-based Fireside Pies is going for two increasingly relevant trends at the same time with its new QSR brand, Fireside Pies Pronto, which is taking form…

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Domino's promotion gives shares of stock to winners

December 6, 2016

Domino's stock is pretty hot stuff, so the fact that the chain is now making shares of that stock available through a new contest for its loyalty program…

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Old Chicago looking for franchisees

December 1, 2016

 Old Chicago Pizza & Taproom is looking for franchisees in Illinois, Indiana and Ohio to help grow the brand's presence in those areas, according to a…

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Big Mac inventor leaves invaluable lesson for restaurateurs today

by S.A. Whitehead — Food Editor, Net World Media Group

The passing of Big Mac inventor and McDonald’s longtime franchisee, Jim Delligatti, got me thinking about the value of true, two-way communication between a…

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Pieology cooks up location in LA

November 30, 2016

The Citadel Outlets in Los Angeles is now home for Pieology Pizzeria's newest location, operated and owned by MR Pie Guys, according to a press release. The…

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Donatos reformulates ingredients

November 30, 2016

Donatos Pizza has officially rid its pizzas, salads and subs of artificial flavors and colors, MSG and high-fructose syrup, according to a press release.

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Fast Casual Summit: 4 questions restaurant brands must answer

by S.A. Whitehead — Food Editor, Net World Media Group

At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers…

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1000 Degree Neapolitan Pizza heats up CO

November 28, 2016

Denver will soon be warmed by 1000 Degrees Neapolitan Pizza's newest location, coming Dec. 1, according to a press release. The locations is the brand's first…

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Japanese Domino's customers get pies by reindeer

by S.A. Whitehead — Food Editor, Net World Media Group

November 28, 2016

Domino's — never one to shy away from a delivery challenge — has opted to go "old school" for its latest delivery dilemma work-around in the snowy…

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Bridg releases enhanced CRM

November 22, 2016

Bridg announced a new customer relationship management solution, which combines disparate customer data silos, according to a release. Bridg Enhanced CRM…

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Pizza Hut's 'A Day of Giving' benefits local first responders and shelters

November 22, 2016

Tis the season of giving, and Pizza Hut locations in West Virginia, Ohio and Kentucky are bestowing a total of 1,750 pizzas to local emergency responders…

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Is it time for restaurateurs to really talk turkey?

by S.A. Whitehead — Food Editor, Net World Media Group

Thanksgiving, when you think about it, is the celebration of eating out with friends. Why then, doesn't the restaurant industry claim it and give restaurateurs…

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Study: Americans love meal kits

November 21, 2016

Technomic today released research showing that the U.S. is the largest market for the global meal kit industry, which has grown to a multi-billion dollar…

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Uno partners with gluten-free dough pros

November 18, 2016

Uno pizzeria is partnering with Venice Bakery to offer customers a gluten-free pizza crust, according to a company press release. A news release said that…

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