Get a Bigger Piece of the Pie [infographic]

by Brenda Rick Smith — Editor, Networld Media Group

Online ordering, and mobile ordering in particular, is no longer simply a nice add-on for consumers,it's an expectation.

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

18-year old college student and QSR worker publishes customer service guide

March 31, 2015

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken…

Marco's celebrates National Spinach Day by fighting hunger

March 23, 2015

On Thursday, March 26, Marco’s Pizza is celebrating National Spinach Day by offering customers a free medium Grilled Chicken Florentine pizza for bringing a…

Enplug and Waitlist Me team to bring wait lists to digital signage screens

March 3, 2015

Open digital signage software platform Enplug and restaurant waiting list app Waitlist Me have built a new product integration designed to make it easy for any…

Networld Media launches Interactive Customer Experience Association

February 25, 2015

Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer…

Incredible Pizza raising money for Missouri officer shot in line of duty

February 23, 2015

The company is donating 100 percent of sales from 4-8 p.m. on Feb. 23 to the family of Officer Aaron Pearson.

NoshList changes name to match its app, WaitList Me

February 19, 2015

NoshList has changed its name to Waitlist Me, according to a company announcement.

Weaving a loyal web: 3 steps to integrate social into loyalty marketing

Ninety percent of loyalty program members desire ongoing communications from the programs in which they participate.

Pizza 4 Patriots to touch down in Afghanistan for Super Bowl

January 29, 2015

Pizzas 4 Patriots is teaming up with DHL Express to deliver pizza to troops serving abroad for Super Bowl Sunday.

Villa Italian Kitchen announces winner of $3,000 sweepstakes

January 20, 2015

Morristown, New Jersey-based Villa Italian Kitchen today announced the winner of its Holiday Wish & Win Sweepstakes and the grand prize of $3,000.

Mood launches Elements custom music programming

January 20, 2015

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a…

Pizza Patron brings back 'Any 3 for $6.99' campaign

January 16, 2015

The offer allows customers to buy any three large pizzas for $6.99 without a coupon.

Technomic reveals which brands are tops with consumers

January 8, 2015

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options…

Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

What to consider when implementing a restaurant kiosk

by Nicole Troxell — Associate Editor, Networld Media Group

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for…

How to choose the best rewards for your loyalty program

by Bob Leonard — Owner, Bolen

It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel…

Debunking McDonald's service time criticism

by Darrel Suderman — President, Food Technical Consulting

Customers and investors prefer innovation and quality over short wait times.

Interactive Customer Experience Summit coming to Chicago in June

December 12, 2014

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons…

OpenTable launches redesigned website

December 4, 2014

OpenTable's redesigned version of its website is now live and available to all diners.