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Customer Service / Experience News & Media

Cottage Inn Pizza gets techy with business operations

September 18, 2015

MenuDrive and SpeedLine's new ordering system is working for Cottage Inn Pizza.

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Why giving back should be part of your business strategy

by Travis Wagoner — Editor, Networld Media Group

There are "dos" and "don’ts" to most any effort, including charitable giving or involvement by restaurants.

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How location-based marketing helped Cousins Subs increase sales

by Travis Wagoner — Editor, Networld Media Group

The chain increased app downloads by 42 percent, increased mobile ordering traffic by 63 percent, and increased limited-time-only sales online and in-store for…

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Technology innovation focus of ICX Association's October Symposium

September 4, 2015

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…

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Sbarro announces rebranding, expansion, launch of delivery service

September 1, 2015

Known for selling pizza by the slice, Sbarro will open its first free-standing store in Columbus, Ohio, and also offer delivery and carry-out services.

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Marco’s Pizza cooks up more than menu items in new test kitchen

August 21, 2015

As part of a new corporate training facility, the Marco's Pizza test kitchen is being utilized to improve the chain's menu and employees' skills.

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CONNECT: The current state of mobile wallets and mobile ordering

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an…

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NetWaiter releases new consumer site

August 20, 2015

The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.

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Wetzel’s Pretzels introduces Pizza Bitz

August 20, 2015

Fans decide which Wetzel’s Pretzels get Pizza Bitz first.

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Pie Five Pizza opening 16th Texas location

August 19, 2015

Pie Five Pizza will host a Sweet 16 party to celebrate its newest Dallas-Forth Worth location.

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CONNECT: Does your mobile experience offer 3 crucial things?

by Cherryh Cansler — Publisher, FastCasual.com

Three components are necessary for a successful mobile experience.

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Zenput plugs in new task-management features to drive consistent store experience

August 18, 2015

Streamlined project management features promise to save time and money.

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Blast 825° Pizza celebrating success with free food event

August 17, 2015

Blast 825° Pizza plans to celebrate its success by matching all donations to local charities as well.

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Uncle Maddio’s introduces 'Foldwich' sandwich

August 17, 2015

Pizza and sandwich lovers can now get both tastes in one special handheld meal.

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NRA releases mobile payments guide for restaurateurs

August 13, 2015

The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.

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MOD Pizza announces growth of 'MOD Squad'

August 13, 2015

The fast casual pizza restaurant has added new employees and plans to continue adding team members, while staying true to its core values.

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PizzaRev opens first Colorado location

August 13, 2015

The build-your-own pizza concept opened its first location in Colorado by hosting a fundraiser for giveSPORTS.

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Villa Enterprises opening 4 NJ outlets

August 12, 2015

Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt and a new South Philly Cheesesteak are opening in Gloucester…

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Supply-chain study: Consumers demand sustainable food products

August 11, 2015

Technomic and Deloitte Advisory research assesses what's next in supply-chain logistics.

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Compass Group adopts Five Freedoms for animal welfare

August 6, 2015

Compass Group joins Wal-Mart and General Mills in embracing Five Freedom’s procurement practices.

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