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Customer Service / Experience News & Media

Pizza Hut UK's digital menu uses eye-tracking technology to help customers order

December 1, 2014

Pizza Hut UK has launched a new "Subconscious Menu," which includes 20 ingredients ranging from chicken to peppers. According to The Telegraph, however, the…

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Chuck E. Cheese and Paddington Bear team up for movie promo

November 20, 2014

Paddington Bear and Chuck E. Cheese launched a promotional offer for the Jan. 16 release of the movie Paddington, starring Nicole Kidman and Hugh Bonneville.

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LivingSocial adds communication platform for merchants

November 17, 2014

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform.

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Four ways the game has changed for restaurant brands

Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.

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Dash App adds 'venue atmosphere' feature

November 5, 2014

Dash Software LLC, a mobile payment platform, has announced the debut of Venue Vibes, a feature that remotely indicates the atmosphere of participating…

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Chuck E. Cheese’s honors military families with free tokens

November 4, 2014

In celebration of Veterans Day, Chuck E. Cheese's will offer all US Armed Forces veterans and active-duty military members 20 free tokens from Nov. 9 to Nov.

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Chuck E. Cheese's tests game-based learning program

October 28, 2014

Chuck E. Cheese's is currently testing an adaptive learning program, called Brainrush Academy, in its Los Angeles locations. Guests at select locations in that…

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Sal’s Pizza parent company rewarding unplugged customers

October 20, 2014

Salvatore's Restaurants, an Italian restaurant group with five locations in Massachusetts as well as the parent company of Sal’s Pizza, is offering its guests…

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Nine keys for driving speed of service

by Brenda Rick Smith — Editor, Networld Media Group

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

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Pie Five Pizza encourages paying it forward with #pieitforward campaign

October 14, 2014

To celebrate National Pizza Month fast casual pizza brand Pie Five Pizza has kicked off the Pie It Forward campaign that surprises one guest at each location…

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Deliver more than food; deliver an experience

by Erle Dardick — CEO, Monkeymedia

Lean on your supply chain partners to innovate for you; they have resources and answers.

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How technology is personalizing the customer experience

by Alicia Kelso — Editor, QSRWeb.com

The technology and food experience are now weighted equally in the eyes of the consumer, some experts say.

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Punxsy Pizza to host benefit for city fire department

October 6, 2014

Punxsy Pizza is hosting the Punxsy Pizza and Prevention benefit again this year for the Punxsutawney Fire Department's three companies, Central, Elk Run and…

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Uber's move into foodservice showcases importance of convenience

by Ed Zimmerman — President, pizza.com

Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.

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Agilysys adds table management solution

September 29, 2014

Agilysys Inc., a provider of IT and hospitality software and services, today announced an expansion of the rGuest product offering to include rGuest Seat, a…

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How to cultivate a loyal guest at your restaurant

Loyal guests don’t just randomly happen: they are cultivated through good food and great experiences.

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Report: Restaurant mobile websites slow to load digital orders

by Alicia Kelso — Editor, QSRWeb.com

If mobile websites included a click-to-order button that routed customers to a geolocation API, the brands' mobile experiences would be better suited to handle…

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New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating…

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Three ways restaurants can be smarter with local schools

by Ed Zimmerman — President, pizza.com

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and…

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US Foods honors pizzerias for family-friendly attributes

September 5, 2014

US Foods has named its top five restaurants for family-friendly dining. The restaurants were chosen from US Foods’ customer rosters based on their unique…

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