Networld Media launches Interactive Customer Experience Association

February 25, 2015

Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer…

Incredible Pizza raising money for Missouri officer shot in line of duty

February 23, 2015

The company is donating 100 percent of sales from 4-8 p.m. on Feb. 23 to the family of Officer Aaron Pearson.

NoshList changes name to match its app, WaitList Me

February 19, 2015

NoshList has changed its name to Waitlist Me, according to a company announcement.

Weaving a loyal web: 3 steps to integrate social into loyalty marketing

Ninety percent of loyalty program members desire ongoing communications from the programs in which they participate.

Pizza 4 Patriots to touch down in Afghanistan for Super Bowl

January 29, 2015

Pizzas 4 Patriots is teaming up with DHL Express to deliver pizza to troops serving abroad for Super Bowl Sunday.

Villa Italian Kitchen announces winner of $3,000 sweepstakes

January 20, 2015

Morristown, New Jersey-based Villa Italian Kitchen today announced the winner of its Holiday Wish & Win Sweepstakes and the grand prize of $3,000.

Mood launches Elements custom music programming

January 20, 2015

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a…

Pizza Patron brings back 'Any 3 for $6.99' campaign

January 16, 2015

The offer allows customers to buy any three large pizzas for $6.99 without a coupon.

Technomic reveals which brands are tops with consumers

January 8, 2015

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options…

Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

What to consider when implementing a restaurant kiosk

by Nicole Troxell — Associate Editor, Networld Media Group

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for…

How to choose the best rewards for your loyalty program

by Bob Leonard — Owner, Bolen

It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel…

Debunking McDonald's service time criticism

by Darrel Suderman — President, Food Technical Consulting

Customers and investors prefer innovation and quality over short wait times.

Interactive Customer Experience Summit coming to Chicago in June

December 12, 2014

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons…

OpenTable launches redesigned website

December 4, 2014

OpenTable's redesigned version of its website is now live and available to all diners.  

Pizza Hut UK's digital menu uses eye-tracking technology to help customers order

December 1, 2014

Pizza Hut UK has launched a new "Subconscious Menu," which includes 20 ingredients ranging from chicken to peppers. According to The Telegraph, however, the…

Chuck E. Cheese and Paddington Bear team up for movie promo

November 20, 2014

Paddington Bear and Chuck E. Cheese launched a promotional offer for the Jan. 16 release of the movie Paddington, starring Nicole Kidman and Hugh Bonneville.

LivingSocial adds communication platform for merchants

November 17, 2014

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform.

Four ways the game has changed for restaurant brands

Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.

Dash App adds 'venue atmosphere' feature

November 5, 2014

Dash Software LLC, a mobile payment platform, has announced the debut of Venue Vibes, a feature that remotely indicates the atmosphere of participating…