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Customer Service / Experience News & Media

Social media: A necessary evil?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Market Force just completed a consumer study of social media usage. Not surprisingly, every year we've looked at usage we've seen the numbers going up. About…

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Domino's offers chance to win 2013 Final Four trip

March 21, 2012

Domino's Pizza is giving fans another reason to follow the 2012 NCAA Division I Men’s Basketball Championship. Since the Second Round, consumers have been…

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Mintel: Local produce edging out organic in terms of consumer importance

March 21, 2012

According to the latest research data from Mintel, locally purchased fruits and vegetables by grocery stores and restaurants are now more important to…

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Domino's Australia asks Facebook fans to create 'social pizza'

March 21, 2012

Domino's Australia is asking its nearly 500,000 Facebook fans to help the company create what it's calling the "world's first social pizza."

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Four tips for a successful Facebook page

by Lisa DiVirgilio

Always respond to fans - whether they post a positive or negative comment about your brand.

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Chuck E. Cheese's introduces new scavenger hunt activity

March 12, 2012

Chuck E. Cheese's restaurants now feature a new in-store scavenger hunt activity, Chuck E.'s Mouse Hunt.

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Nutritional kiosks move into the spotlight

by Alicia Kelso — Editor, QSRWeb.com

Impending menu labeling laws have some operators considering in-store technology.

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Domino's UK's digital marketing efforts offer plenty of intrigue

by Alicia Kelso — Editor, QSRWeb.com

Wanna take a page from a business that is doing progressive marketing right? Check out Domino's UK. That team keeps turning out one cool promo after another…

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New mobile app provides B2C communication without clutter

March 8, 2012

Red E App, a new mobile application platform, launched its beta program for businesses this week.

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Turning social media mentions into best-in-class business insight

Operators must understand the difference between marketing and operational insights from online feedback before they can use that information to their…

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Domino's adds fire safety tips to pizza boxes

March 5, 2012

Domino's Pizza is once again partnering with the National Fire Protection Association (NFPA) by reminding customers what they can do in the home to stay fire…

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Is your restaurant on a desire path?

by Nate DaPore — President and CEO, PeopleMatter

Put your product on paths that grow more and more comfortable as consumers use them.

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Flippin' Pizza training staff with new iPad app

February 29, 2012

Flippin' Pizza has teamed up with Clave Media to develop a branded iPad application that features 2-minute videos created to train younger, tech-savvy staff…

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Good food, good service, fair prices

by Ed Zimmerman — President, pizza.com

With gas prices rising, consumers will be extra mindful where they spend their money, so this is a good time to go back to basics and take care of your guests.

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Chuck E. Cheese's plans to shift marketing focus to parents

by Alicia Kelso — Editor, QSRWeb.com

The big topic on CEC Entertainment's earnings call Thursday was Chuck E. Cheese's planned marketing shift from kids to parents.

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Improving the customer call experience

by Shawn Chute — COO, Sutus

For pizzerias, particularly those without dine-in facilities, your phone system is more than a business tool, it's the lifeblood of your business and the…

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Courting new trials

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Let’s talk for a minute about new trial. No, not the court kind, but the kind that every restaurant wants … new consumers trying out your restaurant for the…

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Domino's UK sets sights on mobile payments in 2012

February 21, 2012

Domino's UK has had plenty of success from its digital initiatives in the past year, and the company has no plans to rest on its laurels.

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Pizza box mini plates idea wins design award

February 17, 2012

Three inventors have come up with an idea to add greaseproof perforated paper to pizza boxes, to separate the box from the pizza and act as mini plates.

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Jobs, consumer confidence & pizza

by Ed Zimmerman — President, pizza.com

Help out with any positive economics news; it will boost consumer confidence and help your business.

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