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Customer Service / Experience News & Media

Domino's UK pushing carryout service

May 17, 2012

Domino's Pizza UK is promoting any sized pizza for the special price of £9.99 (about $15.80 U.S.) when customers choose carryout service.

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Using technology to streamline your phone and delivery operations

by Shawn Chute — COO, Sutus

You need communications system that helps you manage the entire customer ordering experience; one that can generate the business data you need to implement the…

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Mobile: What your customers are using

by Alicia Kelso — Editor, QSRWeb.com

Panel discusses trends in the table and delivery service spaces as they apply to restaurant strategies.

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Domino's Australia launches Facebook ordering platform

by Alicia Kelso — Editor, QSRWeb.com

May 10, 2012

Domino's Pizza has designed and built an ordering capacity on its Australian and New Zealand Facebook pages, which have a combined 728,000-plus fans.

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Chuck E. Cheese's tests gluten-free options

by Alicia Kelso — Editor, QSRWeb.com

Company will gauge results from Minnesota rollout before making a decision to go national.

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California Pizza Kitchen launches 'thank you' promotion

May 9, 2012

California Pizza Kitchen launched its annual Thank You Card Promotion this week to say 'thank you' to its loyal guests. From now through July 1, CPK will hand…

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Study: Online marketing helps restaurants personalize offers

May 9, 2012

Restaurants use online and email marketing to provide consumers the personalized offers they prefer, according to new research by the National Restaurant…

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Is social media part of your marketing mix?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations…

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NRA 2012: Front Flip

Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was…

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Farmer Bros. unveils artisan coffee collection

May 7, 2012

To help meet consumers' growing demand for quality coffee products, Farmer Brothers unveiled its Artisan Collection line of Rainforest Alliance-certified…

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NCR launches social media referral and customer feedback solution

May 7, 2012

NCR Corp. has announced the launch of its NCR Customer Voice, a Web-based customer loyalty, retention and referral tool that enables operators to monitor…

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Upselling customers and getting the most out of advanced messaging

by Shawn Chute — COO, Sutus

When your phone line is busy, or your staff too busy to do more than take orders, you will miss out on opportunities to upsell customers.

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NRA partners with Kidzsmart to promote Kids LiveWell

May 2, 2012

As part of its ongoing efforts to promote its Kids LiveWell program, the National Restaurant Association has announced a new partnership with Kidzsmart…

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Chuck E. Cheese's reportedly agrees to $10 prize limit in Calif.

May 2, 2012

A story published in a newsletter titled The Redemption Report claims that CEC Entertainment Inc., Chuck E. Cheese's parent company, has agreed to help…

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Nutrition information display kiosks to show up at NRA show

May 1, 2012

QA Graphics, an Iowa-based interactive design firm, announced today that the company will demonstrate its nutrition information kiosk solution at the National…

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Webinar covers big data to drive consumer behavior

April 30, 2012

The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive…

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Uno's offering discounts throughout May

April 30, 2012

Throughout May, Uno's is hosting a celebration each week to honor local heroes. The celebrations will include a 15-percent discount.

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The Benefits of Facebook for Online Ordering at Restaurants

Social media helps operators increase speed and accuracy for takeout orders.

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The one left off the list: hourly employees' influence on consumer decisions

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features…

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Papa John's introduces 'Free Pizza Meter'

April 25, 2012

Papa John's Pizza guests enrolled in the Papa Rewards loyalty program can now track their points to see how far they are from receiving a free pizza.

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