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Customer Service / Experience News & Media

California Pizza Kitchen now offering eGift Cards

November 7, 2011

California Pizza Kitchen has introduced a new electronic gift card option just in time for the holiday season.

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Pizza Finder app now available

November 7, 2011

United Kingdom-based JAS Applications has launched version 1.0 of its new iPhone and iPod touch app, "Pizza Finder."

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Technomic: Commodity costs to shape restaurant industry in 2012

November 7, 2011

As 2011 begins to wind down, foodservice research and consulting firm Technomic has predicted seven developments that will take shape in the restaurant…

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Papa John's plans online fundraiser for troops

November 6, 2011

Papa John's is partnering with the USO to benefit America's troops and their families by donating $1 for every online order on Veterans Day, Nov. 11, between…

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Detroit pizzeria adds mail order option

November 2, 2011

Detroit-based Cloverleaf Pizza Carryout and Delivery has added a delivery area of 3 million square miles – or the entire continental United States – with its…

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Arizona pizzeria launches in-store digital channel

October 23, 2011

Jimmy and Joe's Pizzeria has partnered with Media Made for You to leverage the company's media-rich digital signage marketing solution.

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Restaurants to go back to scratch?

Across channels, there is a return to true cooking. But, is it worth it?

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Build great pizza, and they will come

by Jennifer Wright — CFO, Ecovention, LLC

Build good pizza and they will come -- even the U.S. President. Just ask Chris Sommers of Pi Pizzeria based in St. Louis, M. That's just what happened in…

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Perka unveils cardless loyalty iPod platform

October 17, 2011

Perka has unveiled a new cardless loyalty marketing platform that runs on an iPod, enabling small businesses to connect with customers via their mobile phones…

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Domino's Australia promises faster delivery times

October 16, 2011

Domino's Pizza Australia has made a public commitment to lower delivery times, and has even launched an outdoor digital campaign in Brisbane to display…

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Point, Counterpoint: Domino's menu labeling stance

Executive director of New York State Healthy Eating and Physical Activity Alliance responds to Domino's plea for menu labeling flexibility.

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Zpizza introduces all-natural Pure Pepperoni

October 9, 2011

In honor of National Pizza Month and its 25th anniversary, Zpizza has launched its specially formulated "Pure Pepperoni." The chain's culinary team spent two…

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Commentary: Ten lessons the restaurant industry can learn from Steve Jobs

by Alicia Kelso — Editor, QSRWeb.com

Innovator, visionary, entrepreneur always kept a focus on the customer.

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Music plays a big part in customer experience

by Alicia Kelso — Editor, QSRWeb.com

Playlist variety, volume and quality are key factors in guests' intent to return to a restaurant.

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Domino's delivers fire safety awareness

October 2, 2011

Domino's Pizza is once again teaming up with the National Fire Protection Association (NFPA) and Sparky the Fire Dog to deliver fire safety messages to homes…

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Commentary: Social media has earned a seat at the table

Social media efforts need to be on par with all of the mainstream disciplines, such as operations, marketing and real estate.

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Papa Murphy's launches mobile marketing strategy

by Alicia Kelso — Editor, QSRWeb.com

September 21, 2011

Papa Murphy's take-and-bake pizza chain has tapped Phizzle Inc., a mobile marketing and advertising provider, to power its mobile marketing campaign for select…

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Foodservice Social Media: Learn, talk, advocate, support and innovate

by Valerie Killifer — senior editor, NetWorld Alliance

To implement a successful social media strategy, foodservice operators need to invest in their customers and their strategy.

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To cater or not cater? No question about it

by Marla Topliff — President, Rosati's Pizza

Michael Attias, owner of Corky's Bar-B-Q restaurant in Nashville, Tennessee, and a nationally recognized catering consultant says, "There's really no easier…

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Eagle Boys expands loyalty program with online incentives

September 11, 2011

Australia's Eagle Boys Pizza is expanding its fledgling Eagle Club loyalty program, offering members discounts of up to 30 percent when they order online.

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