Customer Service / Experience News & Media

Dunkin' Donuts, Taco Bell, Quiznos test Facebook loyalty program

January 25, 2012

Plink, a Facebook credits-based online-to-offline loyalty program, has officially launched, rewarding customers for dining at their favorite restaurants.

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Restaurant.com launches iPhone app

January 24, 2012

The Restaurant.com iPhone mobile app, now available in Apple's App Store, gives diners the ability to scan nearby dining options, purchase a paperless savings…

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Made-to-order pizza company launches fundraising service

January 23, 2012

ABQPizzaParties, a made-to-order pizza company, has launched a new pizza party fundraising service for events with 35 people or more.

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DiGiorno offering prizes leading up to Super Bowl

January 23, 2012

DiGiorno pizza is celebrating the Super Bowl with games and prizes in its Countdown to Greatness promotion.

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Papa John's pizza giveaway depends on Super Bowl coin toss

January 23, 2012

Papa John's, the Official Pizza Sponsor of the NFL, today unveiled its Super Bowl XLVI Coin Toss Experience, which includes a free large one-topping pizza and…

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Vocelli Pizza's focus on local marketing boosts sales

January 19, 2012

Pittsburgh-based Vocelli Pizza shifted its strategy at a company convention in mid-2010 to focus more on local marketing efforts. Franchisees have committed to…

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Pizza Hut listed among top global brands

by Alicia Kelso — Editor, QSRWeb.com

Based on financial performance and brand strength, Pizza Hut was listed as No. 81 on Interbrand’s top 100 global brands of 2011.

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Little Caesars franchisees file lawsuit over food stamp program

January 18, 2012

A group of Little Caesars franchisees has sued the federal government over a decision by the U.S. Department of Agriculture that removed the company from the…

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What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

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Chuck E. Cheese's adds 'Magic Ticket' incentive to birthday parties

January 17, 2012

Chuck E. Cheese's has added a Magic Ticket to its popular Ticket Blaster game, which is included with the chain's popular reserved birthday party packages.

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Pizzeria Venti restaurants add tablets for tableside ordering

January 17, 2012

Atlanta-based VentiCorp, franchisor of Pizzeria Venti restaurants, is rolling out Presto tablets developed by E la Carte Inc. at units across the country.

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A lesson in loyalty

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Recession or not, the restaurant industry is here and growing. Consumers spend a huge percentage of their food budgets on eating out at restaurants, and…

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Falbo Brothers Pizzeria showcasing local musicians

January 15, 2012

Falbo Brothers Pizzeria has opened a Fort Collins, Colo., location which showcases local musicians weekly.

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Possible Worldwide debuts Digital Touchwall with Pizza Challenge

January 15, 2012

Possible Worldwide, a WPP Digital company, announced today the unveiling of the "HSN Pizza Challenge" interactive Touchwall at the 2012 National Retailers…

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(Super) Bowling for dollars

by Marla Topliff — President, Rosati's Pizza

Your Super Bowl marketing plan should include themes, deals and even catering.

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Domino's participating in blogger sponsorship pilot

by Alicia Kelso — Editor, QSRWeb.com

Merchants reward bloggers for sharing deals through online networks.

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Unique Pizza plans corporate location

January 9, 2012

Unique Pizza and Subs Corporation, a Delaware Corporation, is currently negotiating leases in the Monroeville, Pa., market to open a corporately-owned Unique…

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Zpizza introduces fan-created pizza

January 9, 2012

To celebrate National Pizza Week, Jan. 9-15, zpizza has added the fan-created Pepperoni Caprese Pizza to its menu through the end of January.

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Papa John's fires employee for racially insensitive receipt

January 8, 2012

A Papa John's employee based in New York City was fired over the weekend after a customer tweeted a photo of her receipt that identified her as "lady chinky…

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Revitalize good service: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…

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