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Customer Service / Experience News & Media

Who will be 'the Chipotle' of the pizza industry?

An inside look behind a growing trend in the pizza industry.

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Menu Labeling Tips: Part 2

by Betsy Craig — pres, menutrinfo.com

As the country begins to see calories on menus, I have some awesome ideas and tips to make your food and menu items a bit better in the numbers department.

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Commentary: When is a brand good enough?

By now, most people in the industry have probably digested the results of Consumer Reports magazine's rating of 53 "fast-food chains." I was extremely proud…

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Is it "what" or "who" you hire?

by Nate DaPore — President and CEO, PeopleMatter

One of the most critical —and sometimes frustrating — challenges managers face today is staffing. In the restaurant industry, being fully staffed with…

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Is 'slaughter-free' the industry’s next buzz word?

July 14, 2011

Siblings have opened what they believe is the first carry-out pizzeria in the United Kingdom to use 'slaughter-free' cheese.

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NRA, Healthy Dining launch healthy menu initiative for kids

by Alicia Kelso — Editor, QSRWeb.com

Nineteen restaurant chains sign up as inaugural participants.

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Growing chains prove being different equals success

Several pizza concepts make Technomic’s list of Top 50 fastest-growing chains.

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Newark City’s late-night eateries must hire armed security

July 7, 2011

The Newark City Council in New Jersey today approved legislation that calls for late-night eateries to post armed guards after 9 p.m. until they close…

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Pizza delivery takes a cruise

July 7, 2011

Norwegian Cruise Line is hoping to help passengers satisfy their late-night munchies by rolling out a 24-hour pizza delivery across its fleet, according to USA…

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Pizza Executive Summit: These photos say it all

by Cherryh Cansler — Editor, FastCasual.com

Take a photo tour of some of Chicago's most popular pizza restaurants.

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Chuck E. Cheese’s launches new recipe

July 5, 2011

Redesigning its recipe worked for Domino's, so why not Chuck E. Cheese's? For more than 30 years, Chuck E. Cheese's has specialized in family entertainment…

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Menu labeling doesn't have to be difficult (video)

PizzaMarketPlace Editor Cherryh Butler interviews Betsy Craig, owner of MenuTrinFo, about the importance of menu labeling.

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Pizza Executive Summit: 'It's hip to be Foursquare'

Social media was a hot topic this week at the Pizza Executive Summit in Chicago, where operators heard from a variety of professionals who use it to help grow…

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Flippin' Pizza testing mobile wallet

June 30, 2011

United States restaurants may be another step closer to allowing customers to pay with their mobile phones. MobilePayUSA, a division of Irvine, Calif.-based…

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Papa Gino’s one-day deal yields 10 percent sales boost

June 30, 2011

Sister chains Papa Gino's and D'Angelo's recent one-day, 50-percent off online deal, facilitated through the ONOSYS Online Ordering system, boosted ticket…

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Consumer Reports releases first QSR survey; smaller chains prevail

by Alicia Kelso — Editor, QSRWeb.com

June 29, 2011

Quick-service giants McDonald's, Burger King, KFC and Taco Bell failed to impress Consumer Reports subscribers in the magazine's first-ever quick-service food…

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Pizza Executive Summit slices to the core of industry issues

by Cherryh Cansler — Editor, FastCasual.com

As the newly named editor of PizzaMarketPlace.com, I was looking forward to attending my first Pizza Executive Summit. I was sure the experience, set in…

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NPD Group: Restaurant visits up for dinner

June 26, 2011

After several years of traffic declines, visits to restaurants during dinner time increased over the last three quarters, according to foodservice market…

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Webinar: Pinpointing the metrics that matter in growing sales

by Alicia Kelso — Editor, QSRWeb.com

Market Force-sponsored event highlights key factor in McDonald's dramatic turnaround.

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Donatos launches new online ordering system

June 21, 2011

Getting a pizza fix is even easier for Donatos Pizza customers since the company launched its new online ordering system.

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