Customer Service / Experience News & Media
Straw Hat Pizza opens Lake Tahoe casino location
June 21, 2011
California-based Straw Hat Pizza has opened its newest restaurant inside Harvey's Hotel & Casino in Stateline, Nev., in the Lake Tahoe area.
read nowDomino's reaps mobile results
June 21, 2011
Domino's Pizza Enterprises in Australia has brought in more than $1 million in mobile sales, just one week after the official launch of its mobile ordering…
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Unos new menu has global influence
by Alicia Kelso — Editor, QSRWeb.com
Offerings include new artisan thin crust pizzas with gourmet toppings.
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Study: Customer satisfaction with QSR, pizza brands rises
June 20, 2011
A report released today by the American Customer Satisfaction Index (ACSI) shows a growing approval rating for quick-service and pizza brands. The quarterly…
read nowPizza Express UK launches mobile payment system with PayPal
June 15, 2011
Pizza Express, a chain of pizza restaurants throughout the United Kingdom, has launched an in-restaurant mobile payment system through PayPal.
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Dominos launches iPhone ordering app
June 14, 2011
Domino's Pizza launched a new app for iPhone and iPod touch users this week. The application offers guests the ability to order from their devices, search for…
read nowDominos Australia launches mobile ordering
June 13, 2011
Domino's Pizza Australia, the largest pizza chain in that country, has launched a mobile ordering site for all smartphone devices.
read nowPapa Ginos taps IBM for data analytics
June 12, 2011
Papa Gino's has implemented IBM business analytics software to closely measure data pulled from the chain's online customer loyalty program.
read nowConsumers wont pay more for healthier menu items, NPD reports
June 7, 2011
New research by The NPD Group has found that 70 percent of consumers, especially those aged 50 and higher, expect to pay no more for healthier items than they…
read nowMore than financials: Market Force webinar to discuss use of customer-focused metrics
June 7, 2011
Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…
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Commentary: Pizza Hut one of many chains helping with post-disaster efforts
Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.
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What makes a good customer experience?
by Kim Williams — Reporter, NetWorld Alliance
Table visits, secret shopper standards and over-familiarity are troublesome areas.
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NRA 2011: Providing incentives to loyal customers pays off
by Alicia Kelso — Editor, QSRWeb.com
Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.
read nowPizza Inn opens quick-service concept
June 1, 2011
Pizza Inn, based in The Colony, Texas, has opened a new concept in Fort Worth that offers smaller, cheaper and faster pizzas.
read nowTexas parents protest Chuck E. Cheeses liquor license application
June 1, 2011
A Chuck E. Cheese's unit in Brazoria County, Texas, has applied for a liquor license, angering many parents in the area.
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Chuck E. Cheeses brings classic Skeeball game online
May 31, 2011
CEC Entertainment's Chuck E. Cheese's is bringing the classic, 102-year-old game of Skeeball online. The free game will serve as an online extension of the…
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When Experience Really Matters
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
Who has seen the latest reports on the fastest growing restaurant chains in North America? I was struck when I read the following article summarizing the…
read nowDonatos signs on as Indys July 4 sponsor
May 30, 2011
Donatos Pizza has signed on to be the premier sponsor of the Donatos Downtown Freedom Blast, Indianapolis' largest fireworks display, set for dusk July 4.
read nowNYC pizzeria Two Boots expands to Baltimore
May 30, 2011
Two Boots is opening its newest location at The Fitzgerald, a mixed-use apartment community in Baltimore's Mount Vernon neighborhood, and will celebrate with a…
read nowPizza-making vending machine debuts in Europe
May 30, 2011
Traditional pizza chefs in Italy seem less than thrilled about the new "Let's Pizza" vending machine, which uses infrared technology to create and cook pizzas…
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