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Customer Service / Experience News & Media

Innovation in the name of charity

by Darrel Suderman — President, Food Technical Consulting

What do the Love Kitchen, Panera Bread, and Cafe 180 all have in common? They provide affordable food to those who can’t regularly pay full price for a meal.

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Papa John’s recognizes top operators

March 14, 2011

Papa John’s International has recognized its 2010 Franchise Operators of the Year, honoring those with exemplary quality and customer service.

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Signature Systems partners with MyPizza.com

March 14, 2011

Signature Systems Inc., developer of the touchscreen PDQ POS System, has recently partnered with MyPizza.com to bring restaurant owners an integrated point of…

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Cinderella story: Restaurants win during March Madness

by Alicia Kelso — Editor, QSRWeb.com

March 14, 2011

Behold the madness – as college basketball fans scramble to solidify their brackets and argue over their team’s superiority, restaurants are scrambling to…

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ParTech releases consumer restaurant technology study

March 13, 2011

ParTech has released the results of a survey that assesses consumers’ views on dining and technology. The survey is revealed in a whitepaper, “The Dining…

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CiCi’s Pizza launches $4.99 buffet deal

March 10, 2011

Texas-based CiCi’s Pizza has launched its Endless Value Dinner campaign, featuring a $4.99 buffet with pizza, pasta, salad and dessert.

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Hunt Brothers fuels Nashville Predators’ final games

March 9, 2011

Hunt Brothers Pizza has partnered up with the Nashville Predators to offer an exclusive pizza promotion to fans as the NHL team enters the final stretch of its…

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Beanstalk Loyalty to deliver Facebook check-in through POS

March 9, 2011

Beanstalk Loyalty has announced patent pending technology creating the first loyalty platform to deliver the integration between the point-of-sale (POS…

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Flippin’ Pizza brings the madness for March

March 8, 2011

San Diego-based Flippin’ Pizza is inviting the community to celebrate March Madness with its Create-A-Pie contest.

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NEXTEP Taps Into iPad Ordering

March 8, 2011

NEXTEP Systems, a provider of customer self order technology, recently added iPad Ordering to its automated ordering portfolio.

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Domino’s Pizza UK now accepting PayPal

March 6, 2011

Domino’s UK has added PayPal to its online ordering components, adding another payment method for customers. Once customers with a PayPal account place their…

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Incorporating gluten-free crusts doesn't have to be difficult

by Alicia Kelso — Editor, QSRWeb.com

The global gluten-free market is set to grow by $1.2 billion throughout the next five years, eventually reaching $4.3 billion by 2015, according to recent…

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Cellit researches mobile marketing tips

March 2, 2011

Chicago-based Cellit, a provider of mobile customer relationship management (CRM) systems for restaurants, analyzed more than 25 million text messages sent to…

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Eagle Boys launches gourmet pizza line

March 1, 2011

Australia’s Eagle Boys Pizza has launched a new gourmet line, featuring 18 pizzas with toppings such as Moreton Bay Bugs, Tandoori chicken, Spanish tapas…

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Chuck E. Cheese’s rewards good behavior

March 1, 2011

Chuck E. Cheese’s is offering kids a little incentive to get their homework and chores done, and to be on their best behavior. The pizza chain’s Rewards…

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Domino’s Pizza joins fire safety awareness efforts

February 28, 2011

Domino's Pizza will honor Sparky the Fire Dog's 60th birthday on March 18 by encouraging customers to focus on fire safety in the home.

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SpeedLine POS introduces Real Time Ordering

February 27, 2011

Pizza and delivery point-of-sale vendor SpeedLine Solutions Inc. has launched a new web ordering integration with Real Time Ordering and Pizza.com.

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Pizza Patrón expanding QSP model

by Alicia Kelso — Editor, QSRWeb.com

Chain preps for throwback 25th anniversary promotion.

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Pizza Hut’s Book It! gets a Bieber boost

February 24, 2011

More than 500,000 people participated in last week’s America’s Biggest Bedtime Story, an annual event created by Pizza Hut’s Book It! program. The…

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NAPICS 2011: How to turn service into sales

by Alicia Kelso — Editor, QSRWeb.com

Restaurant consultant provides tips on server-salesmanship training that could boost your bottom line by up to 10 percent.

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