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Customer Service / Experience News & Media

NAPICS 2011: Finding the silver lining

by Alicia Kelso — Editor, QSRWeb.com

The same economic conditions that pressured the restaurant industry are now creating tremendous growth opportunities.

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The brand you live is the only one they'll love

by Lori Walderich — CMO, Top That! Pizza

If you think big and creatively, you should find plenty of brand-building opportunities.

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Domino’s beefs up its chicken line

February 20, 2011

Domino’s Pizza has added two new permanent items to its menu – boneless chicken and wings. This is the first time Domino’s has run a national promotion…

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NAPICS seminar reveals secrets of the dough

by Alicia Kelso — Editor, QSRWeb.com

"The Dough Doctor" touches on calories, ovens, gluten and more.

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NAPICS kicks off in Columbus, Ohio

by Alicia Kelso — Editor, QSRWeb.com

Green, gluten-free among focuses of annual show.

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Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

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Canadian food labels to include allergy sources

February 16, 2011

While U.S. restaurants scramble to update menu boards to include nutritional information in compliance of changing healthcare stipulations, Canada is going a…

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Gatti’s Pizza returns to El Paso

February 14, 2011

Foodservice Management Systems (FMS) opened a new GattiTown this week in El Paso, Texas. This marks the return of Gatti’s Pizza to the market for the first…

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Philly Pizza Pub accepting kid-friendly online payments

February 13, 2011

The Philly Pizza Pub, a South Philadelphia establishment since 2008, has expanded its business by using the Virtual Piggy online payment system from Moggle.

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Eagle Boys Pizza bolsters online ordering system

February 13, 2011

Eagle Boys Pizza, Australia’s second largest pizza maker, has introduced the Core Online Ordering system, along with its Windows Phone 7 pizza app, to bolster…

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Pizza Patrón honors franchisees

February 10, 2011

Pizza Patrón hosted its 2011 National Franchise Convention in Fort Worth, Texas in late January. At the event, franchisees Rick and Monica Sparkman were named…

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Restaurant.com reaches 18K milestone

February 10, 2011

Restaurant.com, which connects eateries to diners nationwide, has added its 18,000th restaurant partner. In conjunction with the milestone, diners also have a…

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SNAP launches social media-based loyalty program

February 9, 2011

Social Network Appreciation Platform (SNAP) has launched a Web-based platform that integrates traditional in-store loyalty programs with popular social media…

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Retailers stepping it up against restaurants

February 8, 2011

Restaurants may want to watch their backs. According to a new survey by Technomic, more consumers are sourcing prepared meals from a wider range of retail…

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Straw Hat offers special Valentine’s gifts

February 8, 2011

For the fourth year in a row, Straw Hat Pizza has added a little extra pizzazz to elementary school students' Valentine's boxes.

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Gluten-free takes center stage at Pizza Expo

by Alicia Kelso — Editor, QSRWeb.com

February 8, 2011

The global gluten-free market is set to grow by $1.2 billion throughout the next five years, eventually reaching $4.3 billion by 2015, according to recent…

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Restaurants continue efforts to reduce sodium

The American Heart Association has claimed Americans eat too much sodium and is asking restaurants to reduce sodium in their recipes.

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Zagat launches Android app

February 7, 2011

Restaurant guide publisher Zagat has teamed up with Handmark, a developer/distributor of mobile applications, to launch the Zagat for Android feature. The…

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Chuck E. Cheese's sending Valentine's tokens

February 7, 2011

Chuck E. Cheese is handing out Valentine’s Day cards, each redeemable for five free tokens to spend at any Chuck E. Cheese’s location.

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Seven free toppings for Papa John’s Super Bowl promo

February 6, 2011

Papa John’s is offering customers up to seven free toppings on large cheese pizzas ordered online through Wednesday. The Toppings for Touchdown promotion…

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