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Customer Service / Experience News & Media

Anatomy of fast casual drive-thru pizza

Home Run Inn, Chicago's casual pizza dining institution, has a frozen pizza product that outsells national brands and a new retailed wine brand that's taking…

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Mintel: Consumer trends begin with long-term benefits

October 27, 2010

While consumers are still reeling from the aftershock of the global economic crisis, Mintel has predicted nine key consumer trends for the year ahead that…

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UK pizza chain trains employees to flirt

October 12, 2010

United Kingdom-based pizza chain Pizza Express is undergoing an experiment to improve customer relations. A theater director is teaching its employees how to…

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FoodParc: Pizza's digital signage prototype?

by Christopher Hall — w, t

Some digital signage company heads will tell you, in confidence, that QSR pizza restaurants are less likely to use digital menu boards and signage than their…

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Zpizza undergoes $100,000-per-store makeover

October 10, 2010

The fast casual, Laguna Beach, Calif.-born zpizza chain of almost 100 stores is undergoing a brand makeover, according to the Orange County Business Journal.

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Fast Casual publishes comprehensive state-of-the-industry report

September 29, 2010

Fast Casual (www.FastCasual.com), the leading online news and information source for the burgeoning fast casual dining segment, has published the fourth…

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Survey: Restaurants get raw deal with Groupon

A recent study from the Jesse H. Jones Graduate School of Business at Rice University concluded that restaurant businesses fare the worst of all…

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Organic take ‘n’ bake concept debuts in Denver

September 27, 2010

Organic Pizza Company, a new take 'n' bake concept that offers certified organic, all-natural and gourmet ingredients, is having its grand opening October 3 in…

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Leading equity/research company focuses on restaurant industry

September 26, 2010

B. Riley & Co. LLC, a full service broker dealer providing research, investment banking, sales and trading, has announced that it will be expanding its…

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Anatomy of a 24-hour pizza restaurant

"It's always breakfast at Domino's" could be the new slogan for a University of Dayton-area store testing continual operation.

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Southwest Airlines opens outdoor lounge serving pizza and beer

September 15, 2010

Southwest Airlines has opened The Southwest Porch at Skyline Park, a new outdoor lounge situated at the base of the historic Daniels and Fisher Clocktower in…

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Are we missing something?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Recently Market Force ran a series of studies with over 4,00 consumers to investigate their attitudes and behaviors around fast casual and family restaurants…

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Online delivery company makes Inc. 500 list

August 24, 2010

GrubHub, an industry leader in the online restaurant delivery space, has been named to Inc. Magazine's prestigious 500 list, which ranks the nation’s…

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NRA research finds customer loyalty programs gave restaurants competitive edge

August 10, 2010

According to a new survey by the National Restaurant Association, three-quarters of restaurant operator survey participants say guest loyalty programs helped…

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J.D. Power reveals satisfaction rates for restaurants

August 9, 2010

J.D. Power and Associates has released a report that includes satisfaction rankings for restaurant chains in 10 U.S. markets in three segments: casual, family…

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How hands-on should a C-level exec be?

by Matthew Loney — President, Stevi B's Pizza

In our latest "Ask the President" blog with Stevi B's president Matthew V. Loney, we asked how hands-on the executive level leadership major pizza companies…

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CPK resurrects Thank You Card

July 28, 2010

California Pizza Kitchen Inc. has relaunched its ambitious Thank You Card Program, whose lapse partially contributed to recent lackluster comps, according to…

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Look like a fast casual, fast

Are you a tired pizza chain looking to reinvent yourself? It's the small things that count.

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Whole Foods to Carry eco-friendly pizza boxes

July 18, 2010

ECOvention LLC announced today that as of August 2010, more than 30 Whole Foods Market locations in the Rocky Mountain region will use the multi-functional…

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Advertising that delivers

Pizzerias may not have tapped this method of mobile marketing. Hint: It doesn't involve a smartphone.

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