Study: Customers pay more for better service; retailers slow to catch on

July 6, 2010

A majority (61 percent) of Americans report that quality customer service is more important to them in today’s economic environment, and will spend an average…

Hungry Howie’s adds ordering app

July 6, 2010

Hungry Howie's Pizza, one of the nation's largest pizza franchises with more than 500 locations, is taking online ordering to the next level by offering…

Anatomy of a menu overhaul

How a deep dish pizza leader reinvented its menu in the time of health hysteria -- without eroding the brand

The CEO apology: A new kind of brand booster?

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By Lori Walderich

Market Force restaurant study reveals jump in consumer confidence

June 29, 2010

Consumer confidence is on the rise when it comes to eating out, according to a new survey conducted by Market Force Information, a customer intelligence and…

BigHoller simplifies menu creation for online ordering

June 29, 2010

Online ordering solutions company BigHoller has introduced BigHollerPOSConnect to its international clients. The product standardizes exporting restaurant…

Separating your slice

By Scott Wiener

Cicerone program aims to burnish chain beer service

June 27, 2010

In a soon-to-be-published PizzaMarketplace.com survey, a surprising 50 percent of respondents claimed drinks accounted for 11 to 30 percent of their overall…

CiCi’s Pizza teams with GameStop for ‘Sip & Rip’

June 24, 2010

3D dining website, iPhone app debuts in Boston

June 13, 2010

EveryScape, creator of visual guides for local search, has announced the debut of a new approach to local search with EveryScape Eats!, a visual dining guide…

3D dining website, iPhone app debuts in Boston

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June 13, 2010

EveryScape, creator of visual guides for local search, has announced the debut of a new approach to local search with EveryScape Eats!, a visual dining guide…

Survey highlights complex public perceptions about food quality

It's the single biggest driver to your restaurant -- but not just interpreted by consistency, or even food safety.

NRA: Mindshare releases text analytics platform

by Valerie Killifer — senior editor, NetWorld Alliance

May 21, 2010

Mindshare Technologies, a provider of customer feedback management solutions, has unveiled two new products designed to help restaurant operators track and…

NRA: Mindshare releases text analytics platform

by Valerie Killifer — senior editor, NetWorld Alliance

May 21, 2010

Mindshare Technologies, a provider of customer feedback management solutions, has unveiled two new products designed to help restaurant operators track and…

Focus on guest experience rebuilds loyalty

May 20, 2010

Amid fierce competition in a customer-driven market, restaurant brands that focused on offering customers an improved customer experience were more likely to…

Focus on guest experience rebuilds loyalty

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May 20, 2010

Amid fierce competition in a customer-driven market, restaurant brands that focused on offering customers an improved customer experience were more likely to…

NPD: Restaurants likely to wean customers off discounts/deals

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May 19, 2010

Restaurants across all segments of the restaurant industry offered a host of deals and discounts over the past two years to entice recession-ridden consumers…

Five technology products on display at FSTEC

by Valerie Killifer — senior editor, NetWorld Alliance

February 22, 2010

While restaurant operators focus on ways to get customers through their doors, foodservice technology providers continue to develop the tools needed to…

Five technology products on display at FSTEC

by Valerie Killifer — senior editor, NetWorld Alliance

February 22, 2010

While restaurant operators focus on ways to get customers through their doors, foodservice technology providers continue to develop the tools needed to…

Cellit enables mobile loyalty club functionality

February 15, 2010

Cellit, a leading provider of mobile marketing solutions, has announced updates to its mobile couponing software systems, including the inclusion of mobile…