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Customer Service / Experience News & Media

Cellit enables mobile loyalty club functionality

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February 15, 2010

Cellit, a leading provider of mobile marketing solutions, has announced updates to its mobile couponing software systems, including the inclusion of mobile…

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Webinar to focus on specialty beverage trends

December 14, 2009

LOUISVILLE, Ky. — Nestle Professional and FastCasual.com have announced the free webinar, "Specialty beverages: The trends driving the industry." The webinar…

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New containers offer in-store recycling opportunities

November 19, 2009

Witt Industries has introduced new recycling containers allowing either one- or three-stream recycling collection from within a small area. The containers are…

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New containers offer in-store recycling opportunities

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November 19, 2009

Witt Industries has introduced new recycling containers allowing either one- or three-stream recycling collection from within a small area. The containers are…

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NPD: Foodservice traffic declines for fourth consecutive quarter

October 26, 2009

Summer is historically a peak season for the foodservice industry, but this past summer the industry realized its fourth consecutive quarter of traffic…

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New, broader study finds menu labeling does affect purchases

October 26, 2009

Earlier this month, a New York University study found that menu labeling did not necessarily impact consumers' ordering in poor neighborhoods in New York…

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Culinary Experience for the Innovators (Slides)

Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven…

Presented by Fast Casual Executive Summit

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Growing number of restaurants join Healthy Dining initiative

September 8, 2009

Leading the largest-ever restaurant nutrition initiative, www.healthydiningfinder.com has announced the addition of several new restaurants to its selection of…

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Online Ordering: Seven Tips for a Successful Implementation

If you manage any restaurant operation, chances are that you have heard of, are considering, or already employ an online ordering system. This is because these…

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Survey reveals working consumers skipping meals

July 21, 2009

According to a new study conducted by WorkPlace Media, 76 percent of workers surveyed have made cuts to their food and beverage consumption. Overall, 3…

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New York eateries now trans-fat free

July 20, 2009

Reuters: Nearly two years after the New York City health department banned artificial trans fats from restaurant menu items, all city restaurants have cut the…

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Consumer study: Nutrition seen as restaurant responsibility

April 10, 2008

CHICAGO — In its latest study of consumer attitudes toward corporate social responsibility (CSR) in the restaurant industry, Technomic Information Services…

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Letter to the Editor: Corn Refiners Assoc. defends use of sweetener

February 27, 2008

Dear Editor:   High fructose corn syrup is the target of much misinformation and wrongly singled out in the obesity debate.   Dr. Walter Willett, Harvard…

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Survey: 75% of consumers likely to buy holiday gift cards

November 27, 2007

Denver Business Journal: Three out of four consumers said they were likely to buy gift cards this holiday season, according to a survey by First Data Corp.

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OrderCorner expands food management service

September 4, 2007

HOUSTON — OrderCorner, provider of online food-management services to the business community, announced the expansion of its food ordering and delivery…

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DTI online ordering technology adopted by 1,200

July 8, 2007

Digital Transactions: An online-ordering system for fast food, introduced in January by Fort Lauderdale, Fla.-based Digital Technology Innovations, has been…

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Subway, Chipotle, Cici's earn customer service kudos

June 27, 2007

FINDLAY, Ohio — Corporate Research International released June 28 the results of RealPeopleRatings.com, its quarterly customer service survey that illustrates…

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Company launches Menus that Talk

April 18, 2007

MIAMI — Taylannas Inc. has announced the launch of an electronic restaurant menu system, Menus That Talk. The portable device, approximately the size of a DVD…

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Technomic identifies foodservice social responsibilities

April 16, 2007

CHICAGO — In a recent study of consumer attitudes in the United States toward corporate social responsibility in foodservice, Technomic found that restaurant…

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American Express certifies Digital Dining POS

February 21, 2007

SPRINGFIELD, Va. — Menusoft Systems Corp., provider of POS solutions to the hospitality industry, has been certified by American Express for direct…

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