Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

ChowNow/Google partnership may be match made in heaven for restaurants

August 17, 2016

The ordering and marketing restaurant platform ChowNow is partnering with Google to allow customers to order straight from a restaurant's online business…

Free webinar: How to Create Loyal Guest Behavior

August 16, 2016

Restaurant chains across the country are continuing to build and execute loyalty programs that provide immediate and sustainable results.

NRA: Restaurateurs want technology without headaches

August 3, 2016

Only 12 percent of restaurant operators consider  themselves to be cutting-edge in implementing technology, according to a recent study conducted by the…

Learning from the best and the worst restaurant apps

Nearly half of the top 100 restaurant chains don't have a native app, even though consumers expect one. Gleaning wisdom from over 1 million app reviews has…

Managers waste food no more: HotSchedules and BiRite announce partnership

July 26, 2016

HotSchedules and BiRite Foodservice Distributors have announced a partnership intended to help restaurant and hospitality managers accurately order and monitor…

Foodtech key to tapping into growing Indian foodservice market

by S.A. Whitehead — Food Editor, Net World Media Group

A new report from TechSci Research shows that over the next five years, India may be one of the most promising markets for food service investment, But you…

Chick-fil-A app campaign analytics show just how big a win it was

by S.A. Whitehead — Food Editor, Net World Media Group

You can drive consumers to your app, but you can't necessarily make them download it. This has been the perpetual problem for restaurants that want their…

Why your app isn't appealing to your customer base

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.

Six ways your restaurant's reputation is affecting your online orders

by Alex Membrillo — CEO, Cardinal Web Solutions

As technology makes it easier for your customers to order online, it also makes it more important than ever to manage your restaurant's reputation.

Pizza Hut instant-chats customers

July 13, 2016

Pizza Hut, along with leading SaaS platform tech company, Conversable, said the chain has launched a new Pizza Hut social ordering platform or "chatbot" that…

Grubhub offers restaurateurs access to consumer ratings and reviews

July 12, 2016

Grubhub, the online food delivery service, announced the launch of its new faceted ratings and reviews system in a press release. The new system provides…

Domino's releases hot summer deal

July 11, 2016

Domino's is offering 50 percent off all menu-priced pizza orders placed online for one week, concluding Sunday,  according to a company press release.

Uber defies Brexit in debuting new London food delivery service

July 1, 2016

Popular taxi-hailing service Uber is expanding its food delivery to a second location in Europe: London. Londoners can download the UberEATS app and order…

Culinar introduces online ordering service

June 28, 2016

Culinar has launched its online ordering service that allows businesses to reach current customers and market to new users by creating a no-hassle digital…

3 steps to make third-party ordering work for your restaurant

by Jennifer Wiebe — Marketing Manager, Speedline Solutions

Third-party sites generate sales — and often new customers — so they don't want to shut off the tap. But they're pulling their hair out over the transaction…

Wingstop launches dynamic social ordering platform

June 7, 2016

Wingstop debuted a multi-channel social ordering platform this week, stating it is the first of its kind and offers order-placing via Twitter and Facebook…

mPOS increases faster than expected, opens market to new vendors

June 6, 2016

Restaurateurs still pondering a move to smartphone- and tablet-based POS systems might be interested in the latest Juniper Research study: It predicts that…

Part One: A new restaurant sector pokes its way out of the shell in California

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a three-part series, we take a closer look at the chain that claims it's inventing a new restaurant sector that combines speed and quality…