Agilysys expands restaurant solution to include loyalty, payment gateway

July 8, 2014

Agilysys Inc., a provider of IT and hospitality software and services, announced it has expanded its rGuest product offering to include solutions for online dining reservations, table management, loyalty and a Point-to-Point Encryption payment gateway.

According to a news release, this expansion enables Agilysys to address the entire lifecycle of the guest – from recruitment to follow up – through its solutions for reservations, transactions, settlement, loyalty, promotions, business intelligence, supply and staff management. Guest feedback is also part of the suite.

The new Agilysys rGuest offerings include:

  • rGuest Reserve, an online dining reservations application that allows diners to reserve a table via website or mobile app at any time. The feature includes analytics to allow managers to see when the restaurant is busy and how ebb and flow affects staffing and inventory.
  • rGuest Sit, a table management solution that allows restaurants to optimize the use of tables and resources. Its reporting tools enable restaurants to track performance and repeat ideal shifts.
  • rGuest Promote, a customer loyalty engine that allows definition of offers and promotions, including various types of discounts and rewards accrual. The solution also enables guest segmentation based on both real-time and historical data, such as purchase history, product SKUs and demographics. Restaurants can then create offers targeted to specific guest segments.
  • rGuest Pay, a payment gateway solution for both property management and point-of-sale products that is PCI-certified for point-to-point encryption of cardholder data. Value-add offerings include a rewards engine, stored value payments, mobile payments and payment analytics. rGuest Pay is offered at a fixed annual per-terminal fee, the release said.

Topics: Loyalty Programs, Marketing / Branding / Promotion, Mobile Payments, Online / Mobile / Social, Systems / Technology

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