5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an…

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

Mindshare, Empathica team up to offer customer experience data platform

June 13, 2014

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission…

How technology expands the customer experience beyond the restaurant

by Alicia Kelso — Editor, QSRWeb.com

A robust mobile platform can help brands create a faster, frictionless relationship with consumers.

Pizza Hut named kid-friendliest chain in Canada

June 4, 2014

Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks. As part of its Consumer Brand…

LRS introduces survey app to address real-time service issues

May 30, 2014

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback.

Canadian diners want quality, convenience and ambiance

May 30, 2014

New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes …

McDonald’s automated cashier: Will it win with millennials?

by Jeff Fromm — Executive Vice President, Barkley

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

Restaurant execs share successful mobile campaign stories

by Alicia Kelso — senior editor, QSRweb.com

Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.

Diners' top complaints include slow service, no menu substitutions

May 22, 2014

Restaurant discovery app Urbanspoon has compiled a list of diners’ top complaints from its user reviews. The list of the top 15 restaurant pet peeves includes:

Chuck E. Cheese's new virtual reality Ticketblaster feature

Chuck E. Cheese's teamed up with Reel FX for its Oculus Rift virtual reality content.

NoWait receives $10M in funding to expand mobile app

May 21, 2014

NoWait announced that it has raised $10 million led by Drive Capital, a $250 million Ohio-based fund focused on Midwestern companies. NoWait helps restaurants…

Chuck E. Cheese’s brings virtual reality technology to restaurants

May 21, 2014

Chuck E. Cheese's is adding Oculus Rift technology to its Ticket Blaster game for birthday party packages. “Chuck E. Cheese's Virtual Ticket Blaster…

The top online ordering trends to help grow your restaurant

by Alicia Kelso — senior editor, QSRweb.com

An online customer is more likely to re-order within 60 days than a walk-in customer, simply because the platform is more accessible.

The Pizza Bite Button created for independent concepts

May 16, 2014

Digital marketing solutions firm ThinkActBuyLocal.com LLC has launched The Bite Button, a one-touch food ordering application designed specifically for smaller…

The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

Convenience, customization behind the rise of take-and-bake concepts

Carryout concepts are in step with consumers' time-pressed demands and startup costs are lower than traditional units.

Patxi's takes a cue from customers to mark 10 years

Pizza concepts have added variety and have stepped up their quality of ingredients, CEO says.

Top family-friendly restaurants' list peppered with pizzerias

May 2, 2014

Restaurant.com revealed its annual list of top 50 family-friendly restaurants this week, which included a number of pizza concepts, including:

How to surprise and delight your loyal customers

by Jitendra Gupta — Mobile CRM Director, Punchh

Customers spend 15-20 percent more when they order online, so reward them for Web orders.