LRS introduces survey app to address real-time service issues

May 30, 2014

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback.

“Managers can’t afford to find out about a negative guest experience by reading a rant on Facebook or Yelp,” CEO Skip Cass said in a news release. “Getting immediate feedback allows management to respond to complaints and turn the experience around before the guest leaves.”

The Check Point cross-platform application works on iOS and Android devices and can be downloaded from the Android app store now and will be available in the Apple App Store soon. Downloads include a free 30-day trial, after which prices range from $29-$99 per month based on the number of tablet devices using Check Point at a location.

Check Point contains a survey builder tool for users to craft questions that fit their specific business needs. Survey questions can also be tailored in real time, based on previous answers. For example:

Question: Did you order the chef’s special feature today?

If guest answers yes: Please rate the feature on a scale of 1 to 5.

Surveys can also be customized with company logos and images. When connected to Wi-Fi, the application can notify managers via text message when guests leave a negative response, allowing management to talk with unhappy customers immediately and address their concerns. Tablets with Check Point do not require an Internet connection to collect responses; they will upload data to the application upon connection, the release said.

Topics: Customer Service / Experience, Staffing & Training, Systems / Technology

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