How to surprise and delight your loyal customers

by Jitendra Gupta — Mobile CRM Director, Punchh

Customers spend 15-20 percent more when they order online, so reward them for Web orders.

Fans will soon be able to order Pizza Hut via Hulu

May 1, 2014

Pizza Hut will soon feature an ad on the streaming website Hulu that will allow fans to order a meal without leaving the site. According to CNN, the service…

Papa John's UK launches initiative to capture guest feedback

April 29, 2014

Papa John's UK has partnered with a customer engagement technology provider, Rant & Rave, to improve its customer experience. The program rolled out across…

Want to connect with customers? Think mobile first. [infographic]

by James Bickers — Editor, Networld Alliance

Most Americans now own a smartphone and are using them to shop and eat out.

Florida's Red Zone Pizza plans Jet Ski delivery during event

April 25, 2014

Boca Raton, Fla.-based Red Zone Pizza plans to deliver pizzas via Jet Ski to those attending Boca Bash April 27 starting at 10 a.m.

Why mystery shopping is still critical in the age of big data

by Alicia Kelso — Editor, QSRWeb.com

Mystery shoppers provide a different level of feedback than customers; don't discount either channel.

How to win more customers with gamification

If used right, gamification can foster greater efficiency and an overall improved customer experience.

Minsky's experiencing 'exponential' sales growth since online ordering launch

by Alicia Kelso — Editor, QSRWeb.com

The 15-unit brand wanted many of the same features the big chains offer, as consumers have come to expect them.

Pizza Patrón bucks debate over La Chingona with customer promo

April 4, 2014

In honor of Pizza Pizza Patrón's new (and controversial) LTO product launch, the La Chingona pizza, the brand is promoting a one-day inaugural event April …

Uncle Maddio's introduces money-back guarantee program

April 4, 2014

Uncle Maddio's Pizza Joint has introduced a new "Served with Love Guarantee." As part of this new initiative, if a customer isn't completely satisfied with an…

How defining customer segments can help you maximize revenues

With new customers, you get one chance to make a good impression and get them to come back frequently.

Your Pie leverages popular promotion to improve operations

by Alicia Kelso — Editor, QSRWeb.com

The 18-unit concept stocks and staffs in preparation of the one-day event, which nets a 300-percent sales jump.

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.

Omaha's Pitch Pizzeria lands on OpenTable's Top 100

March 14, 2014

OpenTable has selected the 2014 Diners' Choice Award winners for the "Top 100 Hot Spot Restaurants in America." According to a news release, the awards are…

CiCi's operator recognized for focus on customer service

March 13, 2014

CiCi's Pizza awarded owner/operator Karl Busch, of El Paso, Texas, with its "2013 Legendary Operator and Manager of the Year" award. The award was presented at…

Navigating the world of negative online reviews

by Alicia Kelso — Editor, QSRWeb.com

Denying that it happened is wrong; take responsibility.

The goings on after you leave for the day

Unexpected visits by the manager and/or owner may set the tone on performance expectations.

Domino's Pizza launches annual fire protection campaign

March 3, 2014

Domino's Pizza has launched its annual fire protection awareness campaign, coinciding with daylight savings time. The chain has teamed up with the National…

Pizza Hut testing interactive tabletops

by Alicia Kelso — Editor, QSRWeb.com

The new technology allows customers to order, pay and play games via a touchscreen tabletop.

Research shows strong connection between restaurant ambiance and consumer appeal

February 28, 2014

New research from Technomic's Consumer Brand Metrics tool outlines how restaurant ambiance can affect consumers' value perceptions.