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Customer Service / Experience News & Media

Papa Gino's, D'Angelo Grilled Sandwiches enlists Mobivity to enhance customer personalization

March 4, 2019

Papa Gino's and D'Angelo Grilled Sandwiches owner, New England Authentic Eats, announced it will use Mobivity's customer personalization platform, Recurrency…

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Starbucks franchisee’s tips on going 'off-brand' + why QSRs should go ‘clockless’

by S.A. Whitehead — Food Editor, Net World Media Group

In this week's edition of the QSRweb podcast, food trends forecaster Suzy Badarraco tells QSRs why "clockless eating" can drive more sales, while Starbucks…

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Louisville Pizza artist's love of fermentation goes beyond the dough

by S.A. Whitehead — Food Editor, Net World Media Group

There's nothing new about fermentation for pizza crafters since the crust itself is the product of dough fermentation. But when it comes to the toppings, this…

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Pizza Hut, FedEx may begin bot delivery tests this summer

February 27, 2019

Pizza Hut and FedEx are teaming up to "explore" using the delivery company's autonomous delivery device, SameDay Bot, for pizza delivery. The bot will be…

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Pizza: The new 'breakfast of champions'?

by S.A. Whitehead — Food Editor, Net World Media Group

Can a nutritionist's assertion that pizza makes a fairly good breakfast choice help pizza brands get a slice of the morning daypart?

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Yelp triples Q4 2018 number of bookings over prior year's quarter

February 26, 2019

Yelp said it has experienced significant growth in its use in the last several months, particularly in the number of diners booking at restaurants directly…

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Why pizza brands should pay attention to the buzz about non-buzz-producing drinks

by S.A. Whitehead — Food Editor, Net World Media Group

Is non-alcohol drinking really a "thing"? Well, if Coke, Gordon's or some of the world's best chefs have anything to say about it, it is. Here's why pizza…

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Dippin' Dots exec gives out the scoop on 'Ice Cream of the Future's' future

In this week's podcast, Dippin' Dots gives listeners an inside look at how the brand uses the power of diversification to further sales and market reach, while…

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Coolgreens VP talks about brand's growth beyond its Central US borders in 2019

Oklahoma-based Coolgreen's occupies the "hot seat" as today's featured interview subject, via its VP of Operations Todd Madlener, while Networld Media Group VP…

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Foodservice Packaging Institute: Restaurateurs struggle for options to single-use packaging

by S.A. Whitehead — Food Editor, Net World Media Group

There may never have been a more contentious time for restaurant brands when it comes to their dependence on single-use packaging. Read on for news about what…

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Papa John's 'Pick our next Pizza' campaign focuses on interaction, innovation

February 5, 2019

A day after announcing the brand would be getting a nice $200 million cash infusion from turnaround company, Starboard Value LP, Louisville-based Papa John's…

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Pieology pies 'veg out'

January 31, 2019

California-based, Pieology,  said it has become the first fast-casual pizza brand to offer customers three meatless toppings, including Spicy Italian Sausage…

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Domino's Saudi Arabia more accurately delivers via what3words

January 30, 2019

Location technology company, what3words, has partnered with Domino's Pizza to improve deliveries in Saudi Arabia, a news release said. The relationship enables…

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Oregon pot-seller angles in on Super Bowl pizza business

January 29, 2019

A Rhododendron, Oregon marijuana dispensary wants some of all that pizza delivery action pizza brands will be netting Super Bowl Sunday. That's why Mt. Hood…

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Could Pie Five's 'Goldilocks' be its golden opportunity?

by S.A. Whitehead — Food Editor, Net World Media Group

In the famous children's story, Goldilocks, the pint-sized heroine goes through the paces to land on something that's "just right." Now Pie Five hopes its…

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Taking a chopped salad QSR on the road: Chop Stop CEO talks brand expansion

by S.A. Whitehead — Food Editor, Net World Media Group

Can a meat-and-potatoes guy’s chopped salad QSR survive outside of Southern California? Podcast spotlight interviewee Mark Kulkis is convinced of that fact as…

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'So, what are ya' drinkin'?' One of this year's most complicated questions

by Cherryh Cansler — Editor, FastCasual.com

The answer to that age-old question, "So, what are you drinkin'?" has gotten a lot more complicated. But pizza brands that don't brush up on their answers to…

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Taco Bell HR leader on making your restaurant an employee magnet

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell's VP of People and Experience discusses the brand's multi-faceted approach to pulling in great employees in a tight labor market.

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Your Pie franchisee: What you do for your team, pays off with your guests

Despite the tough labor market, Georgia Your Pie franchisee, Ross Bradley, urges operators to continue to invest in their teams, just as they would in their…

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Pizza Hut expands beer delivery to 5 more states pre-Super Bowl

January 7, 2019

Less than one month before the Super Bowl, Pizza Hut said this morning that it is adding nearly 300 more stores in Florida, Iowa, Nebraska, North Carolina…

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