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Customer Service / Experience News & Media

C-Speak: Cincinnati Reds' success with food lockers paves way for restaurant uses

by S.A. Whitehead — Food Editor, Net World Media Group

The Cincinnati Reds scored a home run with Apex Supply Chain technologies' "click-and-collect" foodservice system last season, paving the way for widespread…

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Slutty Vegan creator Pinky Cole on brand's soaring popularity as it pushes the plusses of healthy eating

With an Impossible Burger base for its massively "Instagrammed" sloppy burgers, Slutty Vegan has risen  from a largely unknown solo food truck, to hugely…

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How pizza brands can get their slice of post-Amazon Effect action

by Ray Reddy — CEO and Co-Founder, Ritual

The so-called "Amazon Effect" has changed the game for restaurateurs and pizza brands are no exception. What can be done to stay competitive in a faster…

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Dine-in … delivery … drive-thru? Rave Restaurant Group president talks fulfilling diners' druthers today

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza customers are a finicky bunch, with some seeking a nice dine-in experience, others insisting on delivered pies and still more who want to pick up their…

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&pizza 'Cubed' = 300 kiosk-cooked pies an hour

April 12, 2019

D.C.-based &pizza is plunging into the restaurant kiosk business next week when it opens what it called the industry's first "cube kiosk." The brand, which…

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When pizza brands take root: Franchisee's tips on growing your pizzeria's community connections

Your Pie franchisee Lisa Maclellan said restaurant operators stand to gain a long list of business and personal positives by establishing strong roots in their…

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EVOS Launches Campaign to Promote Healthy Eating Culminating in Free Organic Milkshakes for Earth Day Celebration

ShopAdvisor and EVOS Restaurants have announced the launch of a campaign designed to engage consumers in the Tampa/St. Petersburg and Miami areas with special…

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Uber Eats 'takes off' inside Toronto airport

April 5, 2019

In part of a worldwide first pilot program, Toronto Pearson International Airport has partnered with Uber Eats and HMSHost to bring delivery from HMSHost…

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Deciphering the digital marketing puzzle: 3 brands discuss their games

by Bradley Cooper — Editor, Connect Media

Making and then keeping up with the pace of change in digital marketing can be a source of challenge, innovation and frustration for pizza brands, as was…

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Mountain Mike's reopens renovated store in Maryville, California

April 3, 2019

Mountain Mike's Pizza has renovated and reopened its Marysville, California, location under new ownership, a news release said.  

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Slim Chickens COO on innovating via potato chip flavors while growing a QSR via Southern hospitality

by S.A. Whitehead — Food Editor, Net World Media Group

The "Southern sweetheart" of the chicken QSR sector, Slim Chickens, is the subject of this week's podcast, featuring COO Sam Rothschild, who talks about…

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March 14: The irrational li'l sweetie 'Pi' that stole the pizza leader's heart

by S.A. Whitehead — Food Editor, Net World Media Group

Hopefully, you as a restaurant industry executive have already appropriately "circled" this Thursday on your calendar as that celebration of all things…

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Boston's Pizza pushes lunch with 20-minute, full-service guarantee

March 5, 2019

Boston's Pizza Restaurant & Sports Bar launched an Express Lunch LTO that runs daily from 11 a.m. to 12:30 p.m. through May 6. The chain pledges that…

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Papa Gino's, D'Angelo Grilled Sandwiches enlists Mobivity to enhance customer personalization

March 4, 2019

Papa Gino's and D'Angelo Grilled Sandwiches owner, New England Authentic Eats, announced it will use Mobivity's customer personalization platform, Recurrency…

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Starbucks franchisee’s tips on going 'off-brand' + why QSRs should go ‘clockless’

by S.A. Whitehead — Food Editor, Net World Media Group

In this week's edition of the QSRweb podcast, food trends forecaster Suzy Badarraco tells QSRs why "clockless eating" can drive more sales, while Starbucks…

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Louisville Pizza artist's love of fermentation goes beyond the dough

by S.A. Whitehead — Food Editor, Net World Media Group

There's nothing new about fermentation for pizza crafters since the crust itself is the product of dough fermentation. But when it comes to the toppings, this…

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Pizza Hut, FedEx may begin bot delivery tests this summer

February 27, 2019

Pizza Hut and FedEx are teaming up to "explore" using the delivery company's autonomous delivery device, SameDay Bot, for pizza delivery. The bot will be…

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Pizza: The new 'breakfast of champions'?

by S.A. Whitehead — Food Editor, Net World Media Group

Can a nutritionist's assertion that pizza makes a fairly good breakfast choice help pizza brands get a slice of the morning daypart?

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Yelp triples Q4 2018 number of bookings over prior year's quarter

February 26, 2019

Yelp said it has experienced significant growth in its use in the last several months, particularly in the number of diners booking at restaurants directly…

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Why pizza brands should pay attention to the buzz about non-buzz-producing drinks

by S.A. Whitehead — Food Editor, Net World Media Group

Is non-alcohol drinking really a "thing"? Well, if Coke, Gordon's or some of the world's best chefs have anything to say about it, it is. Here's why pizza…

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