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Customer Service / Experience News & Media

Schlotzsky's president on brand rebirth at age 50

by S.A. Whitehead — Food Editor, Net World Media Group

QSRweb Editor Shelly Whitehead talks with Fast Casual Editor Cherryh Cansler about the innovators in the Top 20 Brands to Watch report, then Schlotzsky's…

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Pizza Inn puts a little "Philly" in its pies

January 4, 2019

Pizza Inn has introduced a Philly Cheesesteak Pizza as an addition to its All Day Buffet, a news release said. The new offering includes steak, onions, green…

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How 'ancient grains' help pizza operators roll in the dough

by S.A. Whitehead — Food Editor, Net World Media Group

Teff, amaranth and other ancient grains have been going strong in the restaurant world for several years. But pizza restaurateurs stand to gain more than most…

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8 pizza operational perks from mobile food safety software

by Terry Dolan — Head of Solutions, WorldAPP

Mobile food safety software can provide pizza brands an array of other operational benefits, including everything from increased accountability to overall…

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Top 10 2018 Pizza Marketplace 'reads': Predictions, problems plus Papa John's

by S.A. Whitehead — Food Editor, Net World Media Group

Innovative approaches to pizza brand problems, pie flavor trends and, of course, the ubiquitous soap opera-in-a-pizza-box, Papa John's, were the leading…

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Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

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Positive pizza guest engagement? It's all how (when, where) you ask the questions

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Customer insight makes the restaurant world go 'round because it gives pizza brands a critical competitive advantage. And while many brand leaders may think…

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Ritual launches business app

December 12, 2018

Order ahead app, Ritual, has launched Ritual for Business in the U.S., which the company said was created to help businesses attract and keep talent by…

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Grubhub 2018 order data shows US love for plant-based food, chicken, spice

December 7, 2018

The major U.S. food-ordering and delivery hub, Grubhub, has released its ordering data-based "Year in Food" report derived from the content orders placed by…

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Pizza Hut to acquire digital ordering service

December 5, 2018

Pizza Hut has agreed to buy online ordering software and service provider, QuikOrder, as part of one of Pizza Hut's largest acquisitions to date, though terms…

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ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…

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Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

Rapid Growth Drives Freddy's Need for Fully-Integrated Digital Platform to Enhance Guest Experience

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Calling all restaurant leaders' ears: Podcast starts here Nov 30

by S.A. Whitehead — Food Editor, Net World Media Group

Ready for an early holiday gift? QSRweb is joining with sister sites, Fast Casual, Food Truck Operator and Pizza Marketplace, to start a weekly podcast on all…

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Creating Value with Table Tracking Systems

The ability to deliver food to guests quickly and efficiently is a tremendous benefit, but it’s just the first link in the value chain. Learn why brands such…

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Keeping customers comin' back: A personal, cross-functional, incremental challenge

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…

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The fundamentals of understanding your audience in digital signage

Engaging your customers in digital signage is now easier than ever. But do you actually know who your target audience is? Find out how to do an in-depth…

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Pizza brands salute nation's soldiers

by S.A. Whitehead — Food Editor, Net World Media Group

Veterans are front and center this weekend at many pizza brands this weekend and over the official federal holiday on Monday, Nov. 12, as well.

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When the noon pie crowd dwindles, here's how to rekindle

by Ray Reddy — CEO and Co-Founder, Ritual

It's colder and those noon-time crowds may feel less like coming in for a pie than they did in the hazy, lazy days of summer. Here are some seasonal and other…

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2018 Murtec Breakthrough Award Winners

Tillster is proud to announce that our client, McAlister’s Deli, won the 2018 MURTEC Breakthrough Award in the category of Customer Engagement Innovator.

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Gen Z, community, financial visibility: 3 keys to business success

by S.A. Whitehead — Food Editor, Net World Media Group

From capturing the hearts of an elusive Gen Z to connecting with your community and reaping financial visibility's rewards, this year's Three:15 session at the…

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