Pizza Hut named an initial partner for Visa's new, simplified ecommerce service

by Alicia Kelso — Editor, QSRWeb.com

Mobile is now the dominant channel of Pizza Hut's digital business, growing more than 4,000 percent in the last three years.

Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

Why is the speakeasy bar concept growing internationally but not in the US?

by Darrel Suderman — President, Food Technical Consulting

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

John's Incredible Pizza Company launches kids’ tour

July 16, 2014

John's Incredible Pizza Company is hosting a kids’ tour in July and August that will feature the band Paradise performing its single, Glitter, as seen on The X…

Buzztime reaches five million player registrations, adds new game options

July 16, 2014

Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the…

Papa Murphy’s scores high for guests’ ‘intent to return’

July 9, 2014

Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation…

Project Pie ranked on top of Yelp’s emerging brands category

July 9, 2014

In a recent study by Yelp of emerging concepts, build-your-own pizza brand, Project Pie, was named No. 1. According to a news release, the study was conducted…

TouchBistro adds Pay at Table service in PayPal app

June 26, 2014

TouchBistro today announced that it has integrated the Pay at Table service in the PayPal app with its TouchBistro mobile point-of-sale solution for tableside…

LevelUp: Consumers increase spending with iBeacon technology

by Will Hernandez — Editor, NetWorld Media Group

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

How Pie Five expanded using local marketing strategies

by Nicole Troxell — Associate Editor, Networld Media Group

The brand examines sales and coupons to find out what works, and also leverages word-of-mouth messaging from loyal customers.

Domino’s launches ‘surprise and delight’ social media campaign

June 24, 2014

Domino’s has teamed up with Detroit-based Quickly for its new Fan Perks giveaway via social media. According to a news release, the chain is inviting fans to…

5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an…

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

Mindshare, Empathica team up to offer customer experience data platform

June 13, 2014

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission…

How technology expands the customer experience beyond the restaurant

by Alicia Kelso — Editor, QSRWeb.com

A robust mobile platform can help brands create a faster, frictionless relationship with consumers.

Pizza Hut named kid-friendliest chain in Canada

June 4, 2014

Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks. As part of its Consumer Brand…

LRS introduces survey app to address real-time service issues

May 30, 2014

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback.

Canadian diners want quality, convenience and ambiance

May 30, 2014

New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes …

McDonald’s automated cashier: Will it win with millennials?

by Jeff Fromm — Executive Vice President, Barkley

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

Restaurant execs share successful mobile campaign stories

by Alicia Kelso — senior editor, QSRweb.com

Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.