Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.

North Carolina Domino's franchisees offer medication delivery for residents

February 3, 2014

Domino's franchisees in Wilmington, N.C., are offering prescription medication delivery along with pizza delivery. According to KPHO, the added service is for…

5 things your restaurant’s mobile app must include [infographic]

by Alicia Kelso — Editor, QSRWeb.com

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional…

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…

NoshList seats 22M-plus diners in 2013

January 29, 2014

The NoshList waitlist app closed out 2013 with more than 22 million diners seated across 5,000 restaurants. According to a news release, the company also…

Restaurant delivery service expands to Chicago

January 27, 2014

DASHED, a restaurant delivery service based in the Northeast, announced that it has added more than 50 restaurants to Foodler's delivery options in Chicago. To…

How to productively address negative reviews about your restaurant

Take control by responding to complaints with compassion and addressing issues at the store level.

CiCi's Pizza recognized by consumers for being kid-friendly

January 9, 2014

Technomic has announced the winners of the 2014 Chain Restaurant Consumers' Choice Awards, which are based on consumer responses to the research and consulting…

The CMO's paradox

by Jake Cohen — CEO Privy, Privy

Seventy-two percent of consumers feel that online promotions or emails they receive don't speak to their interests.

Your Pie contest aims to find best crowdsourced pizza

January 8, 2014

Your Pie has launched its "Pie of the Year" contest on Facebook to determine the best original fan creation of 2013. Your Pie Facebook fans will vote to…

Domino's, Ford team up for in-car ordering platform

Easy Order will be available to consumers in mid-2014 and will be available on more than 1 million Ford vehicles.

Pizza: Make it thinner! Cook it faster! Fatten profits!

by Darrel Suderman — President, Food Technical Consulting

Cooking a pizza faster enables marketers to promote their pizzas to new customer dayparts and customers with less time on their hands.

Marketing budgets focused on increased customer engagement in 2014

December 18, 2013

New research from StrongView shows that marketers plan to increase their budgets on activities that increase customer engagement in 2014. However, according to…

Three restaurant website trends that are here to stay in 2014

Menus, hours, etc., are much easier to access via mobile devices when you have a mobile-friendly website.

Day makers: Encouraging engagement beyond the holiday season

by Jason Hamilton — VP of Marketing, Snagajob

One Dunkin' franchisee instills the holiday spirit and appreciation for his employees all year.

Customer feedback platform fights fake reviews

December 10, 2013

A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead…

Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.

GoWaiter.com delivering to Fayetteville, N.C.

December 2, 2013

GoWaiter.com, a growing restaurant delivery and catering business, will soon open for service in Fayetteville, N.C., according to a company press release.

Detroit Style Pizza Co. extends pizza tours for kids

December 2, 2013

Detroit Style Pizza Co. announced its pizza tours for kids will now be held at its new Roseville, Mich., location. Developed by founder and World Champion…