How defining customer segments can help you maximize revenues

With new customers, you get one chance to make a good impression and get them to come back frequently.

Your Pie leverages popular promotion to improve operations

by Alicia Kelso — Editor, QSRWeb.com

The 18-unit concept stocks and staffs in preparation of the one-day event, which nets a 300-percent sales jump.

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.

Omaha's Pitch Pizzeria lands on OpenTable's Top 100

March 14, 2014

OpenTable has selected the 2014 Diners' Choice Award winners for the "Top 100 Hot Spot Restaurants in America." According to a news release, the awards are…

CiCi's operator recognized for focus on customer service

March 13, 2014

CiCi's Pizza awarded owner/operator Karl Busch, of El Paso, Texas, with its "2013 Legendary Operator and Manager of the Year" award. The award was presented at…

Navigating the world of negative online reviews

by Alicia Kelso — Editor, QSRWeb.com

Denying that it happened is wrong; take responsibility.

The goings on after you leave for the day

Unexpected visits by the manager and/or owner may set the tone on performance expectations.

Domino's Pizza launches annual fire protection campaign

March 3, 2014

Domino's Pizza has launched its annual fire protection awareness campaign, coinciding with daylight savings time. The chain has teamed up with the National…

Pizza Hut testing interactive tabletops

by Alicia Kelso — Editor, QSRWeb.com

The new technology allows customers to order, pay and play games via a touchscreen tabletop.

Research shows strong connection between restaurant ambiance and consumer appeal

February 28, 2014

New research from Technomic's Consumer Brand Metrics tool outlines how restaurant ambiance can affect consumers' value perceptions.

Eating dinner with Scarlett Johansson

by Noah Glass — CEO, Olo

Is your restaurant ready to take advantage of guests’ new relationship with their smartphones?

Unlocking the keys to a successful mobile campaign

by Alicia Kelso — Editor, QSRWeb.com

New report sheds light on the increasing influence of mobile ads on limited-service restaurant consumers.

Sales systems for closing more restaurant catering business

by Erle Dardick — CEO, Monkeymedia

To sell more restaurant catering, you have to solve your customers' problems; the experience needs to be seamless.

Competition, consumers driving the open-kitchen trend

by Alicia Kelso — Editor, QSRWeb.com

Showing customers your ingredients and preparation processes provides a better connection with them, experts say.

Dubai pizzeria pushes UAE into the Bitcoin space

February 17, 2014

A pizza concept in Dubai claims to be the first restaurant in the United Arab Emirates to accept bitcoins as a payment option. According to The National, The…

Keys to effective marketing on a tight budget

by Alicia Kelso — Editor, QSRWeb.com

Scott Anthony incentivizes his employees to spread the word about his pizzeria.

Getting customers to fall in love with your business

February 14, 2014

In celebration of Valentine's Day, Cintas Corporation, has compiled a list of the top techniques to make your customers love your business.

Domino's Pizza tops list of pizza loyalists

February 13, 2014

Brand Keys today released its 18th annual Customer Loyalty Engagement Index, measuring customer loyalty in a variety of categories.

Restaurateur: The answer to a customer is always yes

by Alicia Kelso — Editor, QSRWeb.com

Cameron Mitchell says if associates are valued, they will take better care of the customers.

Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.