Customer feedback platform fights fake reviews

December 10, 2013

A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead…

Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.

GoWaiter.com delivering to Fayetteville, N.C.

December 2, 2013

GoWaiter.com, a growing restaurant delivery and catering business, will soon open for service in Fayetteville, N.C., according to a company press release.

Detroit Style Pizza Co. extends pizza tours for kids

December 2, 2013

Detroit Style Pizza Co. announced its pizza tours for kids will now be held at its new Roseville, Mich., location. Developed by founder and World Champion…

MSP airport recognized for best foodservice program

November 27, 2013

The Minneapolis-St. Paul International Airport (MSP) has been recognized as having the Best Food and Beverage Program of any large airport in North America by…

NoshList adds customer-facing feature to restaurant waitlist app

November 26, 2013

NoshList has created a multi-restaurant management tool as a key new feature for its restaurant waitlist app, available for iPad, iPhone and Android devices.

PizzaSpotz, Ford team up with 3 pizza chains to feed veterans

November 22, 2013

PizzaSpotz.com teamed up with the Ford Motor Company, as well as i Fratelli, Grimaldi's and Marco's pizza chains in the Dallas-Fort Worth market, to deliver…

Papa Murphy's, McAlister's identified by consumers for offering value

November 18, 2013

Data from Technomic's Consumer Brand Metrics program, which surveys consumers about their most recent restaurant visits, confirms that top-rated restaurant…

CEO: EMN8 rebrands to keep up with digital, international trends

by Alicia Kelso — Editor, QSRWeb.com

The company's new loyalty service allows customers to engage with a brand across multiple channels.

Domino's Pizza can now be ordered by pushing a button

November 11, 2013

Washington, D.C.-based iStrategyLabs has created a beta version of its new PiePal, an Internet-connected button used to order pizza.

Pizza Inn, Pie Five treating veterans to free meals

November 8, 2013

This Veterans Day, Nov. 11, participating Pizza Inn buffet restaurants across the country are inviting active-duty, reserve and retired service-members to a…

NoWait offers Rezbook customers free trial

November 6, 2013

The restaurant seating management service NoWait has announced an offer to clients of Rezbook, which was acquired by OpenTable, to switch from the Rezbook…

Mellow Mushroom steps up customer experience with surprise wedding appearance

November 6, 2013

Mellow Mushroom sent its Bake Bus to Stephen and Heidi Smith's wedding in Charlotte, N.C., where it served guests pizza and recreated the ambiance of the…

Chuck E. Cheese's brings focus back to birthday parties

by Alicia Kelso — Editor, QSRWeb.com

The company is testing three new major attractions for kids, as well as a new token price structure.

California Pizza Kitchen honors veterans with free pizza

November 4, 2013

California Pizza Kitchen will honor all active and inactive U.S. military members and veterans with a complimentary pizza for Veterans Day, Nov. 11.

Little Caesars honors veterans with free Crazy Bread

November 4, 2013

Little Caesars Pizza is offering all U.S. Armed Forces veteran and active military members a free order of Crazy Bread with proof of military status at…

Pay-at-table app adds marketing, customer feedback features

TabbedOut's new feature allows merchants to track information about customer visits and order preferences.

More consumers taking advantage of restaurant deals

October 29, 2013

Restaurant visits on a deal or discount increased across all segments in the first nine months of 2013 after declining in 2012, according to The NPD Group.…

Uno Chicago Grill engages customers with tabletop technology

Casual dining is the last space where customers give their credit card to someone who walks away with it.