Take care of your customers

Kelly Roddy, CEO of Schlotsky's, was part of the CEO panel during the recent Fast Casual Executive Summit in New Orleans. He said that operators are currently…

Pizza Hut earns points for 'simplicity'

October 28, 2013

A new report from brand strategy firm Siegel + Gale outlines the impact of simplicity on a brand's revenue, loyalty and innovation. For the purpose of the…

NRA: Customers want mobile technology as part of dining experience

October 25, 2013

New research from the National Restaurant Association, and presented this week at the Restaurant Innovation Summit in Denver, shows that customers want to…

Mobile websites made easy – tips and tricks for restaurant operators

by Greg Mista

62 percent of consumers are less likely to choose a restaurant if they can't read the menu on a mobile device

San Francisco pizzeria adds waitlist camera

October 18, 2013

Pizzeria Delfina, a San Francisco-based concept, has partnered with Dropcam to introduce "WaitCast" at its 18th Street location.

FCES panel: Ready or not, mobile payments are coming

Mobile payments provide the ability to more personally interact with your guests, and gain more data about their habits.

How to get a customer to come back to your restaurant

The most successful small businesses get more than 60 to 70 percent of their customers coming back on a monthly basis.

Heartland, Tabbedout partner for integrated mobile payment solution

October 14, 2013

Heartland Payment Systems and Tabbedout have announced a strategic partnership to deliver an integrated mobile payment solution designed specifically for…

NoWait launches intelligence feature for restaurant management

October 11, 2013

iPad-based waitlist and seating management service NoWait has released a new artificial intelligence feature for restaurant management. According to a news…

Mobile Websites Made Easy: Tips for Restaurant Operators

Mobile devices are quickly becoming the tool of choice to aid in dining decisions. A restaurant without a mobile website can be at a serious competitive…

3 tips for responding to Yelp reviews

Sending a private message is like sending a personal email and is best used to thank patrons for writing a positive review.

Report: Why most dining loyalty programs fail

October 8, 2013

Rewards Network has released a new report, "Why Most Dining Loyalty Programs Fail," that can be downloaded on the company's blog. The report focuses on six…

Fun and games: Why restaurant customers respond to gamification apps

Gamification elements, like points and feedback, make us want to continue participating and engaging with the brand.

Delivering more than pizza

by Ed Zimmerman — President, pizza.com

With the holidays around the corner, think creatively about using delivery to achieve something great.

Does your dine-in experience put guests in control?

October 1, 2013

Whether it's choosing fries or apples with their burgers or the music playing in the restaurant, guests want to be in charge of everything these days. That…

How tablets are changing the dining experience

Tableside tablet developers recently reported a month-to-month growth rate of 35 percent in adoption by restaurants.

NoWait waitlist app set to launch nationally for consumers

September 27, 2013

The iPad-based waitlist and seating management tool NoWait — which is currently used by more than 3,500 restaurants nationally — has launched its first app for…

Study: Guests wait 23 minutes for a table at a busy restaurant

September 27, 2013

Restaurants have waitlists an average of 6.6 hours per week, with parties waiting 23 minutes on average for a table, according to data from a new study…

Do you know your customer loyalty quotient?

Customers buy 20 percent more product and also accelerate purchase frequency by 20 percent when motivated by a reward.

CFO: Domino's digital channels enhance brand, loyalty

by Alicia Kelso — Editor, QSRWeb.com

Data from digital platforms allows brands to create more targeted promotions based on customers' behavior and history.