Customer Service / Experience News & Media
Uncle Maddio's introduces gluten-free pizza for kids
August 2, 2012
Uncle Maddio's Pizza Joint launched a gluten-free kids' pizza this week. The kids' meal pizzas are available with a choice of more than 25 gluten-free toppings.
read nowPapa Murphy's expands mobile marketing initiative
August 2, 2012
Papa Murphy's Take 'N Bake Pizza has expanded its partnership with mobile marketing provider Phizzle. The mobile marketing product is now available in nearly…
read nowOnline-To-offline loyalty program closes $3M Series A investment round
August 1, 2012
Plink, an online-to-offline loyalty program that rewards members for dining and shopping, has closed a $3 million Series A round of funding from Grotech…
read nowTopper's fundraiser helps roof collapse victims
August 1, 2012
Topper's Pizza stores across Ontario are lending their support to the Elliot Lake Relief Fund as a way to help Elliot Lake, Ontario, residents and community…
read nowNPD: Consumer interest in smaller portions, customization lead to combo meal declines
July 30, 2012
Combo meals are down by about 1 billion servings since 2007, according to market research firm The NPD Group. A recently released NPD foodservice market…
read nowSPIN! Neapolitan Pizza offering relief from the heat
July 24, 2012
SPIN! Neapolitan Pizza's five greater Kansas City, Mo., locations are offering a "Crummy Weather Voucher" good for 20 percent off dinner now through Thursday.
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How an automated callback feature leads to happy customers and delivery staff
by Shawn Chute — COO, Sutus
A call to tell customers their pizza is en route can lead to higher tips and quicker turnaround.
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Listen, learn and leverage
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
The voice of the consumer is louder and more far-reaching than ever thanks to the proliferation of the Internet and social media. For fast casual operators…
read nowReport: Burger King has fastest growing fan base on Facebook
July 16, 2012
A new report from social-benchmarking company Unmetric highlights the social media efforts of the top 16 quick-service restaurants, identifying the brands that…
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Five ways to improve your pizzeria's telecommunications
by Alicia Kelso — Editor, QSRWeb.com
Reporting features can help operators save money and upsell.
read nowPizza Patron's Spanish language promo nets record sales
July 12, 2012
Pizza Patron's Pizza Por Favor campaign, which ran for three days in June, resulted in record sales for the company.
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The service sucked, but that new logo looks great
by Nate DaPore — President and CEO, PeopleMatter
A great marketing campaign is only part of the equation for a successful business.
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Will Instagram become a more effective marketing tool than Facebook?
by Alicia Kelso — Editor, QSRWeb.com
Brands are stepping up their photo-based campaigns.
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A new frontier: Desktop dining
by Darrel Suderman — President, Food Technical Consulting
The opportunity for new product and packaging innovation in the Desktop Dining category has never been greater.
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More pizza chains join Colorado wildfire relief
by Alicia Kelso — Editor, QSRWeb.com
Two companies channel their efforts to the American Red Cross.
read nowFlippers Pizzeria's group menu pricing aimed at tourists
July 9, 2012
Flippers Pizzeria is trying to woo groups into its Central Florida stores with the introduction of group menu pricing and catering. Specifically, the chain is…
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Digital menu boards showing up on food trucks
by Christopher Hall — w, t
Digital display used to display menu items and keep customers entertained with trivia and games.
read nowZagat releases first-ever pizza survey results
June 27, 2012
Zagat has long observed consumers' burger, ice cream and coffee preferences. This week, the restaurant guide also has taken a look at pizza-eating habits for…
read nowDomino's Australia pushes catering platform
June 26, 2012
Domino's Pizza Australia has launched an online tool to help customers place catering orders easily.
read nowNaked Pizza teams up with Steve Nash Foundation
June 22, 2012
Naked Pizza fans can enter now to "Get Naked with Steve Nash." The promotion offers the chance to meet the NBA MVP at the Steve Nash Foundation Showdown in New…
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