Customer Service / Experience News & Media
How an automated callback feature leads to happy customers and delivery staff
by Shawn Chute — COO, Sutus
A call to tell customers their pizza is en route can lead to higher tips and quicker turnaround.
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Listen, learn and leverage
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
The voice of the consumer is louder and more far-reaching than ever thanks to the proliferation of the Internet and social media. For fast casual operators…
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Report: Burger King has fastest growing fan base on Facebook
July 16, 2012
A new report from social-benchmarking company Unmetric highlights the social media efforts of the top 16 quick-service restaurants, identifying the brands that…
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Five ways to improve your pizzeria's telecommunications
by Alicia Kelso — Editor, QSRWeb.com
Reporting features can help operators save money and upsell.
read nowPizza Patron's Spanish language promo nets record sales
July 12, 2012
Pizza Patron's Pizza Por Favor campaign, which ran for three days in June, resulted in record sales for the company.
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The service sucked, but that new logo looks great
by Nate DaPore — President and CEO, PeopleMatter
A great marketing campaign is only part of the equation for a successful business.
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Will Instagram become a more effective marketing tool than Facebook?
by Alicia Kelso — Editor, QSRWeb.com
Brands are stepping up their photo-based campaigns.
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A new frontier: Desktop dining
by Darrel Suderman — President, Food Technical Consulting
The opportunity for new product and packaging innovation in the Desktop Dining category has never been greater.
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More pizza chains join Colorado wildfire relief
by Alicia Kelso — Editor, QSRWeb.com
Two companies channel their efforts to the American Red Cross.
read nowFlippers Pizzeria's group menu pricing aimed at tourists
July 9, 2012
Flippers Pizzeria is trying to woo groups into its Central Florida stores with the introduction of group menu pricing and catering. Specifically, the chain is…
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Digital menu boards showing up on food trucks
by Christopher Hall — w, t
Digital display used to display menu items and keep customers entertained with trivia and games.
read nowZagat releases first-ever pizza survey results
June 27, 2012
Zagat has long observed consumers' burger, ice cream and coffee preferences. This week, the restaurant guide also has taken a look at pizza-eating habits for…
read nowDomino's Australia pushes catering platform
June 26, 2012
Domino's Pizza Australia has launched an online tool to help customers place catering orders easily.
read nowNaked Pizza teams up with Steve Nash Foundation
June 22, 2012
Naked Pizza fans can enter now to "Get Naked with Steve Nash." The promotion offers the chance to meet the NBA MVP at the Steve Nash Foundation Showdown in New…
read nowSUTUS solution now in use at more than 10,000 pizza franchises
June 21, 2012
SUTUS, a technology specialist for the pizza franchise industry, has announced that its single-platform telephony, data and networking solution is now being…
read nowJohn's Incredible Pizza Co. partners with philanthropic daily deal site
June 20, 2012
Sharing Spree, a daily deals website that donates a portion of every consumer purchase to community organizations, and John's Incredible Pizza Company, are…
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Report: Working wages remain low in the food industry
by Alicia Kelso — Editor, QSRWeb.com
Research by the Food Chain Workers' Alliance paints a dismal picture of working wages and conditions throughout the industry's five core segments – farmers…
read nowPapa John's earns highest score in customer satisfaction index
June 19, 2012
Papa John's had the highest customer satisfaction scores among limited-service restaurants, according to the 2012 American Customer Satisfaction Index (ACSI…
read nowLocalgiftcard.com to connect small businesses, consumers nationwide
June 19, 2012
A new website called LocalGiftCards.com will enable customers to support small businesses when purchasing gift cards.
read nowPizza Hut UK adds mobile app to raise money for charity
June 18, 2012
Pizza Hut is the latest company in the United Kingdom to partner with The Giving Card, which gives customers who sign up the ability to receive discounts on…
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