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Customer Service / Experience News & Media

MICROS implements Isis SmartTap m-commerce app at restaurants

October 2, 2012

MICROS Systems Inc., a provider of information technology solutions for the hospitality and retail industries, has announced the integration of the Isis…

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Papa Murphy's named one of Zagat's top chains for service

September 28, 2012

Papa Murphy's was once again named one of the top chains for service according to the 2012 Zagat Fast-Food Survey. The brand was No. 2 in the large chain…

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Tool allows operators to create custom music mixes

September 26, 2012

Restaurant operators looking for a way to provide custom music mixes at an affordable price have a new solution. ReMix, the newest service from business music…

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Boston Pizza introduces new menu, Starbucks partnership

September 26, 2012

Canada's Boston Pizza International Inc. has introduced a renewed menu featuring 26 new dishes. The menu, which debuted last week at all 340 locations…

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New mover marketing programs establish customer loyalty

by Alicia Kelso — Editor, QSRWeb.com

Even as digital efforts grow, many operators experiencing high response rates with targeted marketing packages.

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Commentary: How to avoid losing customers' interest

The whole idea of 'best practices' is to repeat success; however people are fickle and if they've seen it before, it will be less effective.

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Chuck E. Cheese launching new promotion in October

September 25, 2012

Chuck E. Cheese's new fall promotion, "Chucktober 2012" will feature free tokens and prizes for guests.

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Restaurants leverage football season for new promotions

by Alicia Kelso — Editor, QSRWeb.com

Television campaigns pick up and new themed products roll out.

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Tools for foodservice social media campaigns

A social media expert reviews lessons learned from the Foodservice Social Media Universe event.

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Perka integrates social media into customer loyalty platform

September 21, 2012

Perka has added new social media promotion features to its mobile marketing and loyalty platform. The objective is to make it easier for merchants to engage…

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Groupon launches service to keep credit card transactions low

September 20, 2012

Groupon has announced the launch of Groupon Payments, a payments service backed by a guarantee to be the lowest cost option for a company’s merchants to accept…

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Pie Five hosts breakfast promotion

September 20, 2012

In celebration of its first-ever breakfast menu and first college location, Pie Five Pizza Co. on the University of Texas at Arlington is hosting a PJ party.

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Pass the baked potatoes

by Ed Zimmerman — President, pizza.com

Will NYC's ban on large sodas lead to more regulations against the restaurant industry?

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Boston Pizza launches UFC-themed promotion

September 18, 2012

Boston Pizza, the Official Sports Bar of UFC Canada, is offering the chance to meet UFC President Dana White at UFC 154 in Montreal by participating in its…

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Electronic Loyalty Program Boosts Sales

A Dallas sub shop is allowing customers the opportunity to participate in a new loyalty program that tracks purchases and redeems rewards using their own…

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Pizza Fusion hosts Dine Out For No Kid Hungry fundraiser

September 13, 2012

Pizza Fusion is hosting a Dine Out For No Kid Hungry national fundraising initiative throughout September. At all of its U.S. restaurants, Pizza Fusion is…

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How Plink works: A Q&A with CEO Peter Vogel

At this year's Retail Customer Experience Executive Summit, attendees got to spend some time with Peter Vogel, CEO of Plink, a platform that allows shoppers…

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Record number of restaurants join No Kid Hungry campaign

September 12, 2012

Share Our Strength's Dine Out for No Kid Hungry, a week-long fundraiser to help end childhood hunger in the U.S., will be held at participating restaurants…

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Hunt Brothers Pizza launches hunting promotion

September 11, 2012

Hunt Brothers Pizza has launched the Hunt to Win Sweepstakes. Now through Dec. 31, hunting enthusiasts across the country can enter to win more than $25,000 in…

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Flippers offering online ordering incentive

September 10, 2012

Throughout September, Orlando, Fla.-based Flippers Pizzeria is giving away free breadsticks for every online order exceeding $15.

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