Customer Service / Experience News & Media
Domino's launches new logo, store design
by Alicia Kelso — Editor, QSRWeb.com
Store prototypes include flatscreen TVs, grab-and-go snack items and a viewing area to watch pizza preparation.
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Four tips to protecting your online reputation
August 13, 2012
Whether it's from a disgruntled employee, an angry customer or a competitor, a negative online review can hurt your brand's reputation.
read nowCiCi's hosts Special Olympics fundraisers
August 13, 2012
Twenty participating CiCi's Pizza locations across Georgia have spent the past month raising money for Special Olympics Georgia.
read nowCalifornia Pizza Kitchen launching new menu in the Philippines
August 13, 2012
To celebrate "National Pizza Day" in the Philippines Aug. 15, California Pizza Kitchen is launching a new menu and giving away free pizza.
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Digital technology helping restaurant operators reach more guests
by Valerie Killifer — Editor, FastCasual.com
A Q&A with OLO founder and CEO Noah Glass on the new digital customer and the technology driving their dining experiences.
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Gatti's Pizza's gluten-free promotion sets record
by Alicia Kelso — Editor, QSRWeb.com
Gatti's restaurants in Austin answered more than 28,000 phone calls, and gave away more than $50,000 worth of gluten-free pizza to customers in one day.
read nowMillennials expected to increase foodservice spending
August 9, 2012
New research from Technomic indicates that the Millennial generation has a positive outlook on the future and are expected to increase spending on foodservice…
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Papa John's Obamacare comments create social media firestorm
by Alicia Kelso — Editor, QSRWeb.com
During Q2 earnings call, CEO claimed Affordable Care Act would cause rise in pizza prices in order to protect shareholders.
read nowPizza Hut Pakistan pulls Ramadan promotion
August 8, 2012
Pizza Hut Pakistan has removed its Ramadan promotion, claiming it wants to "reduce gluttony."
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Vending innovations pose threat to restaurant market share
by Alicia Kelso — Editor, QSRWeb.com
Advances in technology help machines evolve from pretzel-filled office staples to fresh, quick pizza providers.
read nowDomino's offering half-off deal for online orders
August 6, 2012
Domino's Pizza is offering 50 percent off on all pizzas ordered online at menu price this week.
read nowPapa John's signs 5-year partnership deal with NC State Athletics
August 3, 2012
Papa John's is now an "Official Partner of Wolfpack Athletics," having signed a 5-year collaboration deal this week with North Carolina State. The agreement…
read nowNearly 90 percent of chain restaurants listed on Foursquare
August 2, 2012
Restaurant Sciences, a provider of restaurant industry information and analytics, released Foursquare statistics from its Restaurant Internet Marketing Study…
read nowPizza Hut Canada promotion teases customers until September
August 2, 2012
Pizza Hut Canada has introduced its "Don't Open Me" challenge. From now through Sept. 3, customers will receive a prize-winning envelope with instructions to…
read nowUncle Maddio's introduces gluten-free pizza for kids
August 2, 2012
Uncle Maddio's Pizza Joint launched a gluten-free kids' pizza this week. The kids' meal pizzas are available with a choice of more than 25 gluten-free toppings.
read nowPapa Murphy's expands mobile marketing initiative
August 2, 2012
Papa Murphy's Take 'N Bake Pizza has expanded its partnership with mobile marketing provider Phizzle. The mobile marketing product is now available in nearly…
read nowOnline-To-offline loyalty program closes $3M Series A investment round
August 1, 2012
Plink, an online-to-offline loyalty program that rewards members for dining and shopping, has closed a $3 million Series A round of funding from Grotech…
read nowTopper's fundraiser helps roof collapse victims
August 1, 2012
Topper's Pizza stores across Ontario are lending their support to the Elliot Lake Relief Fund as a way to help Elliot Lake, Ontario, residents and community…
read nowNPD: Consumer interest in smaller portions, customization lead to combo meal declines
July 30, 2012
Combo meals are down by about 1 billion servings since 2007, according to market research firm The NPD Group. A recently released NPD foodservice market…
read nowSPIN! Neapolitan Pizza offering relief from the heat
July 24, 2012
SPIN! Neapolitan Pizza's five greater Kansas City, Mo., locations are offering a "Crummy Weather Voucher" good for 20 percent off dinner now through Thursday.
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