Little Caesar's franchisee recognized for extraordinary customer service

October 9, 2012

Rarely does an act of customer service go so far above and beyond the basics that it generates a specific shout out on a popular advocacy site such as The…

Spin! marks National Pizza Month with free gelato

October 5, 2012

Spin! Neapolitan Pizza is celebrating National Pizza Month with an online survey, free gelato and the chance to win a pizza every month for a year.

Villa Fresh Italian Kitchen offering free pizza slices for Facebook fans

October 5, 2012

On Oct. 16, Villa Fresh Italian Kitchen locations will celebrate National Pizza Month by offering new and existing Facebook fans a free slice of pizza for its…

QSRs leading American employment opportunities

October 4, 2012

Despite a stagnant overall U.S. jobs environment, the restaurant industry is poised to turn in its strongest year of job growth since 2004, according to the…

Smaller chains need mobile, too

by Cherryh Cansler — Editor, FastCasual.com

As consumers become more comfortable with mobile payments, restaurant owners are looking for inexpensive ways to provide them.

Uncle Maddio's credits social media efforts for franchise growth

October 3, 2012

Uncle Maddio's Pizza Joint launched three years ago in Atlanta and expects to have 20 restaurants open by the end of 2012, with 125 more stores in development…

Using social media conversations to foster brand awareness

by Valerie Killifer — Editor, FastCasual.com

Most online conversations are positive; however customer service is an easy point of contention.

MICROS implements Isis SmartTap m-commerce app at restaurants

October 2, 2012

MICROS Systems Inc., a provider of information technology solutions for the hospitality and retail industries, has announced the integration of the Isis…

Papa Murphy's named one of Zagat's top chains for service

September 28, 2012

Papa Murphy's was once again named one of the top chains for service according to the 2012 Zagat Fast-Food Survey. The brand was No. 2 in the large chain…

Tool allows operators to create custom music mixes

September 26, 2012

Restaurant operators looking for a way to provide custom music mixes at an affordable price have a new solution. ReMix, the newest service from business music…

Boston Pizza introduces new menu, Starbucks partnership

September 26, 2012

Canada's Boston Pizza International Inc. has introduced a renewed menu featuring 26 new dishes. The menu, which debuted last week at all 340 locations…

New mover marketing programs establish customer loyalty

by Alicia Kelso — Editor, QSRWeb.com

Even as digital efforts grow, many operators experiencing high response rates with targeted marketing packages.

Commentary: How to avoid losing customers' interest

The whole idea of 'best practices' is to repeat success; however people are fickle and if they've seen it before, it will be less effective.

Chuck E. Cheese launching new promotion in October

September 25, 2012

Chuck E. Cheese's new fall promotion, "Chucktober 2012" will feature free tokens and prizes for guests.

Restaurants leverage football season for new promotions

by Alicia Kelso — Editor, QSRWeb.com

Television campaigns pick up and new themed products roll out.

Tools for foodservice social media campaigns

A social media expert reviews lessons learned from the Foodservice Social Media Universe event.

Perka integrates social media into customer loyalty platform

September 21, 2012

Perka has added new social media promotion features to its mobile marketing and loyalty platform. The objective is to make it easier for merchants to engage…

Groupon launches service to keep credit card transactions low

September 20, 2012

Groupon has announced the launch of Groupon Payments, a payments service backed by a guarantee to be the lowest cost option for a company’s merchants to accept…

Pie Five hosts breakfast promotion

September 20, 2012

In celebration of its first-ever breakfast menu and first college location, Pie Five Pizza Co. on the University of Texas at Arlington is hosting a PJ party.

Pass the baked potatoes

by Ed Zimmerman — President, pizza.com

Will NYC's ban on large sodas lead to more regulations against the restaurant industry?