PeopleMatter launches real-time scheduling tool

by Valerie Killifer — senior editor, NetWorld Alliance

New SCHEDULE module latest launch in PeopleMatter's Software-as-a-Service platform.

Jobs, consumer confidence & pizza

by Ed Zimmerman — President, pizza.com

Help out with any positive economics news; it will boost consumer confidence and help your business.

Job descriptions — HR’s love letters

by Nate DaPore — President and CEO, PeopleMatter

It's Valentine's Day. I am sure that some of you celebrate, some of you don't and a few are the diehard anti-card-and-flowers type... But I'm going with the…

Domino's kicks off search for fastest pizza maker

February 13, 2012

Domino's Pizza kicks off its search for the World's Fastest Pizza Maker today, with store managers and team members from stores across the United Kingdom and…

Food fight: Combat rising costs with smarter hourly hiring

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs.

Five ways to improve customer experience

by Alicia Kelso — Editor, QSRWeb.com

Corporate trainer outlines how great service can make up for mediocre food.

Yum! Brands to continue bullish growth after posting 30% profit

by Alicia Kelso — Editor, QSRWeb.com

Louisville, Ky.-based Yum! Brands has found its sweet spot in China, posting 19 percent same-store sales growth in that country in 2011. The company reported…

The Secret Decoder Ring and Loss Prevention

Over the holidays I watched “A Christmas Story” for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock…

NRA: Food costs become restaurant operators' top concern

by Alicia Kelso — Editor, QSRWeb.com

The association's 2012 Restaurant Industry Forecast predicts record sales of $632 billion, a 3.5 percent bump from 2011.

As serious as a heart attack

by Betsy Craig — pres, menutrinfo.com

It's a good idea to designate a senior member of the waitstaff or a manager to be the point person when dealing with diners with allergy concerns.

Commentary: Be wary of hiring social media 'experts'

By Debbie Goldberg

NRA touts tourism as key to restaurant jobs growth

January 19, 2012

Mike Gibbons, former National Restaurant Association board chairman, has been named to the U.S. Travel and Tourism Board. The board's new members were…

Pizza Hut listed among top global brands

by Alicia Kelso — Editor, QSRWeb.com

Based on financial performance and brand strength, Pizza Hut was listed as No. 81 on Interbrand’s top 100 global brands of 2011. 

CiCi's Pizza crowns its 'Ultimate Pizza Artist'

January 18, 2012

Florinda Albarron of Tomball, Texas, has won the second annual CiCi's Pizza Throwdown, held in Frisco, Texas, earlier this week.

What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

Goodfella's launches Pizza School of New York

January 16, 2012

Goodfella's of Staten Island has announced the launch of its new website and the Pizza School of New York.

But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find. Maybe it’s…

Screening your background screener

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Papa John's fires employee for racially insensitive receipt

January 8, 2012

A Papa John's employee based in New York City was fired over the weekend after a customer tweeted a photo of her receipt that identified her as "lady chinky…

Revitalize ‘good service’: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…