Majority of restaurateurs and chefs fail celiac test

May 25, 2012

Chefs and restaurateurs lack a fundamental understanding of gluten-free protocols, according to the National Foundation for Celiac Awareness (NFCA), a…

Restaurants to add 450,000 summer jobs

May 24, 2012

Restaurants are expected to add 450,000 jobs this summer season, a 4.6 percent increase over the March 2012 employment level, according to National Restaurant…

Commentary: Customer intelligence drives loyalty

By Ashish Gambhir

CEO working to make Sbarro 'preeminent fast casual brand'

by Alicia Kelso — Editor, QSRWeb.com

During a Q&A, Sbarro CEO Jim Greco outlined four initiatives for the company: people, place, product and positioning.

Domino's Pizza names 'Fastest Pizza Maker'

May 18, 2012

Pali Grewal, a Domino's Pizza franchise owner from the United Kingdom, won the chain's "World's Fastest Pizza Maker" title during a competition held Thursday.

Is your staff BYOD and policy free?

by Nate DaPore — President and CEO, PeopleMatter

Only 30 percent of companies have a policy in place for managing personal mobile devices used by employees for work.

The most important issue facing restaurant owners today: tip reporting

by Rick Casmass — VP Marketing, Valiant

I’ve worked many years for tips. I began my restaurant career when I was 14 (don’t tell the Labor department). I’ve been a busboy, a waiter, a bartender, and…

Domino's, Jack in the Box sign up for Employee Wellness campaign

May 17, 2012

June marks the fourth annual National Employee Wellness Month. Virgin HealthMiles, the Strategies to Overcome and Prevent (STOP) Obesity Alliance, the…

Using technology to streamline your phone and delivery operations

by Shawn Chute — COO, Sutus

You need communications system that helps you manage the entire customer ordering experience; one that can generate the business data you need to implement the…

Is it real or counterfeit? Practical tips in detecting counterfeit currency

Recognizing fake bills comes down to training that is easy to comprehend and makes sense, yet doesn't slow down the operation.

Three organizational challenges that hinder innovation (and the solutions to resolve them)

by Rob Connelly

There are three main challenges that hinder innovation: Playing catch up, ambiguity and underdevelopment of employees.

The one left off the list: hourly employees' influence on consumer decisions

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features…

Celiac awareness foundation now offers restaurant credentialing

April 26, 2012

The National Foundation for Celiac Awareness (NFCA), a non-profit organization dedicated to raising awareness of celiac disease and non-celiac gluten…

Domino's Pizza Hero iPad game adds hiring component

April 18, 2012

Domino's launched its Pizza Hero iPad game about a year ago, allowing fans to create virtual pizzas – from rolling the dough to tapping on the toppings.

Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

Don't you know it's time to get on board ... the cross-train

by Marla Topliff — President, Rosati's Pizza

Cross training allows your business to function with a lean staff, without that constant fear of being caught understaffed.

Small details create frequent patrons

Look at any costs of doing something a little extra for your guests as part of your marketing program.

Restaurants add 560,000 jobs, NRA partners with CareerBuilder

April 9, 2012

The National Restaurant Association reports that restaurants have added more than 560,000 jobs since the beginning of the employment recovery, with more than…