What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

Goodfella's launches Pizza School of New York

January 16, 2012

Goodfella's of Staten Island has announced the launch of its new website and the Pizza School of New York.

But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find. Maybe it’s…

Screening your background screener

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Papa John's fires employee for racially insensitive receipt

January 8, 2012

A Papa John's employee based in New York City was fired over the weekend after a customer tweeted a photo of her receipt that identified her as "lady chinky…

Revitalize ‘good service’: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…

Gloves! The controversy continues – Part 1

by Paul Mcginnis — Vice President, Marketing, Ecolab Food Safety Specialties

To glove, or not to glove, that is the question. It’s a debate that has raged in foodservice circles for years and centers on the question of whether hand…

3 trends hitting foodservice

by Nate DaPore — President and CEO, PeopleMatter

The next big thing to hit foodservice is gamification, especially in marketing.

A leopard that couldn’t change its spots

What exactly do you know about employees assigned to handle your deposits?

Nine California Chuck E. Cheese's fined for child labor violations

December 12, 2011

Nine Chuck E. Cheese's restaurants have been fined a combined $28,000 by the U.S. Department of Labor for being in violation of federal child labor laws. The…

Three Considerations when Offering Pizza Delivery

Delivery service can make a pizza restaurant stand out from the competition, but to ensure profitability, it’s important to consider the drivers, insurance and…

Tips on getting your employees through the holiday rush

by Valerie Killifer — senior editor, NetWorld Alliance

There are still plenty of opportunities for your employees to make a lasting impression as hungry shoppers continue to check off their lists.

FastCasual.com publishes Restaurant State of the Industry Report 2012: Workforce Management

November 28, 2011

FastCasual.com has published its Restaurant State of the Industry Report 2012: Workforce Management, which provides a comprehensive view of hiring, retention…

De-Silo HR: The Next Evolution

by Nate DaPore — President and CEO, PeopleMatter

It is projected that by 2013, 15 percent of business intelligence deployments will combine BI, collaboration and social software into decision-making…

The HR Takeaway From The 99%

by Nate DaPore — President and CEO, PeopleMatter

Occupy movement has been smart to leverage social media, make their members feel like part of a team and reward and recognize their efforts.

One is the loneliest number

Having a lone employee on a late night shift raises the risk of robbery and employee theft.

Don't let the turkeys get you down

by Marla Topliff — President, Rosati's Pizza

Ten gentle reminders for staff and owners heading into the busy holiday season.

Pizza Inn adds winning culinary challenge recipes to menu

November 3, 2011

The winning recipes from Pizza Inn Inc.'s 2011 National Culinary Contest – the Grilled Cheese Pizza and the Buttered Cinnasugar Pizzert – are now featured on…

The art of building a bank

It has nothing to do with concrete blocks and mortar. Cranes and bulldozers are not involved, and it has no reference to the facility where you make your…

The path toward world domination (Part 1)

by Jon Sooy — VP Sales and Marketing, Golden Pacific Systems, Inc.

A tip: Hire the right weird person for the job/position you have available and let them be weird.