ICX Summit celebrates 7th year with September event

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

BurgerFi, TASK execs discuss cooking up customer loyalty with digital innovation

by Daniel Brown — Editor, Networld Media Group

At the Restaurant Franchising and Innovation Summit in Miami hosted by Networld Media Group, industry thought leaders shared strategies for success and growth…

Cicis, Marco's, Slice House among top winners of Pizza Marketplace's Top 100 Movers & Shakers

The Top 100 list recognizes 25 executives and 75 brands in a variety of categories, including Top Menu Innovators, Top Tech Innovators, Top Growth Brands, Top…

Rotolo's pizzeria, craft brand offers various styles of pizza

by Mandy Wolf Detwiler — Editor, Connect Media

Rotolo's operates Rotolo's Pizzeria and Rotolo's Craft + Crust, two brands expanding into new states.

Value, support makes Little Caesars attractive to franchisees

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has been a privately held company since its founding in 1959. Typically a private company, Chief Development Officer Jeremy Vitaro sat down with…

Anthony's Coal Fired Pizza & Wings acquisition sets it up for franchising

by Mandy Wolf Detwiler — Editor, Connect Media

Anthony's Wood Fired Pizza & Wings was acquired by BurgerFi international in Nov. 2021. A year later, the integration has given Anthony's the support of…

Chipotle, Jason's Deli, Ampex Brands talk AI role in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands. Top leaders share insight on AI innovation…

Red’s Savoy Pizza introduces 'Sota-Style Pizza' to Minnesotans

by Mandy Wolf Detwiler — Editor, Connect Media

By now, you’re probably asking yourself what 'Sota-Style Pizza' is. Read on to find out how Red’s Savoy Pizza launched the pizza style back in the 1960s with…

sweetgreen CMO talks future of restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Daniel Shlossman, chief marketing officer for sweetgreen, said digital is the wave of the future in the opening keynote address at the Fast Casual Executive…

How Papa Gino's leverages technology to compete on national level

by Mandy Wolf Detwiler — Editor, Connect Media

Papa Gino's is beefing up its technological advances with a new website, an updated app and a revamped loyalty program.

Brew pub, pizzeria finds ready workforce in people with disabilities

by Mandy Wolf Detwiler — Editor, Connect Media

Brewability is a Colorado brew pub and pizzeria. What set the pizzeria apart from others in the industry is its employees: Brewability hires those with…

Westside Pizza focuses on fresh food, franchising

by Mandy Wolf Detwiler — Editor, Connect Media

Boise, Idaho-based Westside Pizza has 38 units. Learn how franchising and food have become two major tenets of the company's focus.

Blaze Pizza CEO: Pizzaverse tech still growing, staffing can be addressed

by Mandy Wolf Detwiler — Editor, Connect Media

During the Pizza Leadership Virtual Summit, Blaze Pizza CEO Mandy Shaw addressed the rise in technology and current staffing challenges.

Organ Stop Pizza one of last 'pizza and pipes' concepts

by Mandy Wolf Detwiler — Editor, Connect Media

In the 1970s and 80s, pizza and pipe organ restaurants were popular. Now there are only two left in the U.S. and Organ Stop Pizza has a mighty organ that's…

Happy Joe's ready for growth, focuses on product over price

by Mandy Wolf Detwiler — Editor, Connect Media

Happy Joe's Pizza & Ice Cream has become a Midwestern mainstay with a wide variety of pizzas. The brand has more than 30 units in the pipeline.

How to handle extreme customization in restaurant apps, websites

by Mandy Wolf Detwiler — Editor, Connect Media

Apps and websites have grown more intuitive and better working, but what do you do when you've got a customer who's over customizing his or her order? These…

Restaurant technology takes center stage at Elevate Awards

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honored Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Connect Media

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

Focus Brands, Wing Shack, Jamco leaders talk data control, loyalty strategies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Regaining control of data is paramount for restaurant brands after two years of data collection being in the hands of third-party delivery partners.

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Connect Media

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…