C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better…

Welbilt: Bringing innovation to the table

Restaurant operators obviously have a variety of challenges when it comes to running a successful business.

Saladworks CEO reveals brand's 5-step come-back strategy

Saladworks was facing bankruptcy in 2015, when Centre Lane Partners bought it for nearly $17 million. Since then, CEO Patrick Sugrue has been working to…

BuzzFeed exec schools restaurateurs on mastering customer engagement

Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.

Why Restaurant Franchising & Innovation Summit is taking on London

Restaurant franchises hoping to grow in the UK must embrace innovation and technology.

How mobile allows Cici's Pizza to deliver enhanced customer experience

Tim Tang of Hughes interviewed Douglas Kwong, Digital Director of Cicis Pizza at the 2016 CONNECT Mobile Innovation Summit, about how the chain uses digital…

Fast Casual Exec Summit attendees learn that success isn't just about food, it's about the people

by Cherryh Cansler — Publisher, FastCasual.com

The Fast Casual Executive Summit 2016 brought together hundreds of c-level executives to learn from one another in Dana Point, California.

C-Speak: How Fazoli's CEO keeps dishing out growth

Carl Howard discusses how he turned a failing QSR brand into a thriving fast casual franchise and why he believes his work isn't quite yet done.

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Publisher, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

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Revel Systems iPad POS Overview

Video: Restaurant Franchising & Innovation Summit attendees party with a purpose

More than 140 restaurant execs, plus a variety of sponsors, attended the first Franchising Restaurant and Innovation Summit.

Video: Illegal Pete’s founder discusses how raising hourly wage to $17 has grown his business

by Cherryh Cansler — Publisher, FastCasual.com

Employees get a food and drink credit, medical and dental insurance and tips, which all resulted to a 3.2-percent increase to the brand's bottom line.

Video: Former NFL star shares how football experience shapes his restaurant business

John Offerdahl, former Miami Dolphins linebacker and owner of Offerdahl’s Café Grill, discusses how the lessons he learned from playing in the NFL helps him…

Video: Smashburger founder discusses why old brands are struggling

Fast casual is pervasive, persistent and is starting to cover all categories, said Smashburger Founder Tom Ryan.

Video: Why fast casual continues to steal casual-dining customers

The fast casual industry has grown by 600 percent over the past 15 years, and that’s because it knows the secret to attracting and keeping customers.

Video: Execs discuss how to build a foundation for profitable growth

C-level execs from Kudo Corporation, Corner Bakery Café, Giardino Gourmet Salads and Supply Chain Services discuss how to ensure profitable growth, including…

Video: Why COO describes Blaze Pizza as a technology 'fast follower'

Jim Mizes, COO of Blaze Pizza, shares insight how his company uses technology to reach customers.