The perks for pizza operators in intelligent checklists
Technology is in many ways accelerating the speed that pizza restaurateurs operate. Mobile apps, third-party and in-house delivery, social media, not to mention that constant trickle of reviews and customer comments online and elsewhere has combined with the customer's ever-increasing demand to get their food faster and faster, as well as fresher and more creatively than ever before. But the same technologies that are hastening the pace, are also being used to keep up with the faster speed of operation. That is certainly the case with the shift from traditional restaurant checklists to "intelligent" checklists.
In order for a checklist to be "Intelligent" it must either provide new information, or better still, it should be dynamic. Using mobility, apps, wireless, and cloud technologies, we are now able to make static data active and alive. And in doing so, we create new checklists for our employees that are relevant, time-bound, and measured. These technologies enhance efficiency, while ensuring accountability.
In the case of a traditional restaurant daily checklist, an employee uses a binder to walk around the store to make observations and record them. In this scenario, the data required is inert and fixed. But that's not the way life really works.
An intelligent checklist "knows" far more, right from the get-go. It knows the date and time, who the employee is, and it can lead the employee through the process in the most efficient manner. It will not ask for redundant data, but rather seek out the meaningful information that drives safety and efficiency.
Today, we are working on exception-based, real-time, intelligent checklist creation. Historical data can be used to record the use of equipment - a grill, for example. The data can compute and even predict maintenance of the grill based on use, time of year, and menu changes.
An IoT sensor in the freezer can alert a manager immediately to a temperature problem and alert a manager by sending him a mandatory checklist, which includes a physical inspection, temp records, corrective actions, and follow-up measures. Such a checklist can be shared with another employee, say on the morning shift the following day, that she now has a task to temp frozen products or call for refrigeration maintenance.
Quality control, safety, and cleanliness are all foundational to a successful business. These attributes are achieved only through culture, training, and management. Intelligent checklists are much more than digital records. The combination and use of technologies are evolving such that apps are running stores and sensors are providing the visibility.
Topics: Business Strategy and Profitability, Equipment & Supplies, Financial Management, Food Safety, Internet of Things, Online / Mobile / Social, Operations Management, Systems / Technology, Workforce Management