A 'post mortem': Looking back at 2016's hard-learned lessons

Experts weigh in on the eight lessons they learned in 2016 about the fine art of running a restaurant.

You can’t win an EEOC lawsuit, but you can prevent it

Of the 89,385 charges the EEOC reviewed in 2015, Retaliation, Race, Disability, and Sex discrimination were the most prevalent, and 28,000 charges, or 31 percent, involved harassment. That is alarming for restaurants, where carefree culture often toes the line between camaraderie and harassment.

How is color coloring customer perceptions?

Color is critical to customer experience since it has a notable and predictable impact on their moods and emotions.

Commodities: Little joy to the world in pizza commodity prices

Papa John's was the only pizza chain that reported a markedly profitable week, while the other three brands monitored here remaining essentially flat or falling slightly over the course of the trading week.

4 union organization changes restaurateurs need to know

Restaurant operators must take the time now to learn how recent union-relaterd labor rulings from the National Labor Relations Board may affect their day-to-day employment decisions.

Blast & Brew taps into allure of personal choice

The new Blast & Brew pizza and beer franchise gives customers creative choice regarding what's on their plates and how they most prefer to wash it down. Here, CEO John Ferdinandi talks about the concept and the path forward.

Why Restaurant Franchising & Innovation Summit is taking on London

Restaurant franchises hoping to grow in the UK must embrace innovation and technology.

Commodities: Supply prices up, stock prices mixed

It got more expensive to stock the shelves for pizza restaurateurs last week, but most brands still got a lift in trading over the week.

How the election could (and should) change the way restaurants do business

By Mike Lukianoff, Chief Analytics Officer/Fishbowl In 1960, John F. Kennedy and Richard Nixon made history when they became the first presidential candidates to debate on live TV.

Trumping the restaurant industry

The founder and owner of the six-restaurant Uncle Jack's brand and former host of the Food Network's "Restaurant Stakeout" discusses how he thinks President-elect Donald Trump will help restaurant operators.

Starbucks pizza? Yes, it's true

The chain's ambitious plan will increase revenue by 10 percent, grow earnings per share by 15-20 percent and drive mid-single-digit comp growth each year, while opening 12,000 new stores globally by 2021.

Why Moe's Southwest Grill, A&W focusing on digital marketing

Digital media is always changing, so it's important to stay up-to-date with the latest trends and developments.

5 ways to attract the under-tapped teen consumer

As the restaurant industry faces among the lowest annual revenues since 2008, the teen market represents a bright spot in future spending. For the restaurant that does it right, there's a goldmine waiting to be discovered.

What to learn from DC pizza brand's fake news nightmare

The potentially brand-ending effects of rumor in the Internet age became painfully evident Sunday when a fake news report connected to Washington D.C's pizzeria, Comet Ping Pong, led to a gunman opening fire. The incident should serve as a lesson as to how and why brands need response plans in place.

Commodities: Pizza  stocks fall, gas rises

The afterglow of a profitable Thanksgiving week of trading on the pizza marketplace is all but gone this week after pizza stock prices returned to a lower overall value over the course of last week.

Curse you, unruly reindeer! Domino's reins in reindeer delivery plan

Domino’s Japan said that after a few days of working with reindeer to deliver its pizzas in cold, snowy Hokkaido, Japan, it's abandoning the plan to use them for delivery.

Big Mac inventor leaves invaluable lesson for restaurateurs today

The passing of Big Mac inventor and McDonald’s longtime franchisee, Jim Delligatti, got me thinking about the value of true, two-way communication between a brand's top leadership and its front-line employees.

Menu Labeling: Recent clarification means law goes into effect as planned

Yesterday when the U.S. Food and Drug Administration sent out its Clarified Statement on Compliance Date, regarding the activation on Dec.

Fast Casual Summit: 4 questions restaurant brands must answer

At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers in the food service game is differentiation. Brands that can clearly answer four key questions are primed to lead this highly competitive segment of the economy.

KFC, Pizza Hut, Taco Bell leading Chinese health initiatives

The Chinese government wants to help its people live longer, healthier lives and has enlisted the support of the nation’s leading fast-food operator, Yum China, to lead the charge.

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