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Customer Service / Experience Features

Self-pour beer: A tech worth tapping into?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The craft beer revolution has changed the beer industry, and self-pour technology has made it easy for all kinds of brands to also embrace the trend, including…

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How to respond to the third-party restaurant delivery challenge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

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Hepatitis A in restaurant industry: Scary, inaction is scarier

by S.A. Whitehead — Food Editor, Net World Media Group

Hepatitis A is raising a harrowing spectre over the restaurant industry thanks to its rapid spread and high number of cases, particularly in the eastern half…

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Pizza Hut partnering with Telepizza to grow global footprint

Pizza Hut and Telepizza have partnered in a huge deal that will elevate both brands' status in Latin America, Spain, Andorra, Portugal and Switzerland.

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Pizza restaurateurs vie for piece of Mother's Day pie

by S.A. Whitehead — Food Editor, Net World Media Group

The moms are coming and bringing pizza restaurateurs lots of business, according to a recent survey.

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Do your pizzeria employees know the law around customers with service animals?

An American Humane survey revealed that the majority of retail employees — including those who work at pizza brands — don't know how to accommodate the needs…

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Commodities: Cheese, wheat, auto fuel get pricier

by S.A. Whitehead — Food Editor, Net World Media Group

Most pizza stocks monitored by this site took hits last week during trading, though one brand did get some love from Wall Street.

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Veteran restaurateur helps bring pizza truck kiosk to reality

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to find a…

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Compostable pizza box promises restaurateurs cost savings

by S.A. Whitehead — Food Editor, Net World Media Group

It's round, like the pies it is designed to hold, costs more than cardboard boxes and is made of something that's usually thrown away. But PizzaRound may just…

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Pizza franchisors, meet your new competition - Jersey Mike's

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza franchisors, heads up! Seems there is a new player in the pizza game —one that's eyeing pizza operators willing to venture into a little…

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&pizza, Rotolo's, Pie Five with the whys behind Pi Day

by S.A. Whitehead — Food Editor, Net World Media Group

Pi Day is here and that means not only deals, fun and even a little something serious.

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Women in the Lead: 5 pizza brand leaders talk about having a 'voice at the table'

by Cherryh Cansler — Publisher, FastCasual.com

These savvy leaders are making Donatos, Toppers, The Pizza Press and Your Pie better businesses and places to work.

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Liquid gold: Beverage trends to befriend this spring

by Cherryh Cansler — Publisher, FastCasual.com

Pizza restaurateurs who can incorporate top beverage trends into their menus open up a new source of revenue that can be a relatively easy route to higher…

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Lessons for pizza brands in Panera's mobile pay experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

If Panera's CEO and his brand's experiences with tech tools like Apple Pay, is any indication, pizza brands stand to gain possibly more than other food service…

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Audiologist, deaf pizzeria owners wage war on diners' No. 1 in-restaurant complaint

by S.A. Whitehead — Food Editor, Net World Media Group

Noise and an inability to hear comprise the No. 1 complaint from diners about their in-restaurant experiences. One audiologist has created a tool to help…

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Commodities: Good news in gas prices, not-so-good news in stock prices

by S.A. Whitehead — Food Editor, Net World Media Group

It was a "bad news, good news" kind of week for most pizza restaurateurs, with some encouragement from gas prices which appear to be finally leveling out over…

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2018 pizza trends promise more 'exotic' pies

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza brand leaders give the down-low on of-the-moment dough, up-to-the-second sauces and top-trending toppings.

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NYC all-digital pizzeria does all-online ordering, all the time

by S.A. Whitehead — Food Editor, Net World Media Group

Newly opened Long Island City Pizza Factory is planting a flag, claiming it is the world's first "full-digital pizzeria," an accomplishment its owners hope…

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Urban Bricks uses great gadgetry to grow the bottom line

by S.A. Whitehead — Food Editor, Net World Media Group

No one would dispute that the pizza game is one of the most competitive in food service. That's one reason Urban Bricks invests in some useful and creative…

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Who is the 2018 pizza customer? Trend lists speak volumes

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs have been inundated with so-called trends lists for the year ahead over the last three months. This site reviewed some of the major lists and the…

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