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Customer Service / Experience Features

How 'ancient grains' help pizza operators roll in the dough

by S.A. Whitehead — Food Editor, Net World Media Group

Teff, amaranth and other ancient grains have been going strong in the restaurant world for several years. But pizza restaurateurs stand to gain more than most…

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Top 10 2018 Pizza Marketplace 'reads': Predictions, problems plus Papa John's

by S.A. Whitehead — Food Editor, Net World Media Group

Innovative approaches to pizza brand problems, pie flavor trends and, of course, the ubiquitous soap opera-in-a-pizza-box, Papa John's, were the leading…

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Calling all restaurant leaders' ears: Podcast starts here Nov 30

by S.A. Whitehead — Food Editor, Net World Media Group

Ready for an early holiday gift? QSRweb is joining with sister sites, Fast Casual, Food Truck Operator and Pizza Marketplace, to start a weekly podcast on all…

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Keeping customers comin' back: A personal, cross-functional, incremental challenge

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…

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Pizza brands salute nation's soldiers

by S.A. Whitehead — Food Editor, Net World Media Group

Veterans are front and center this weekend at many pizza brands this weekend and over the official federal holiday on Monday, Nov. 12, as well.

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Gen Z, community, financial visibility: 3 keys to business success

by S.A. Whitehead — Food Editor, Net World Media Group

From capturing the hearts of an elusive Gen Z to connecting with your community and reaping financial visibility's rewards, this year's Three:15 session at the…

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Restaurants and Gen Z: 'And now for something completely different'

Just about the time restaurateurs were getting millennials' buying behaviors down, the next wave of consumers has crashed onto the restaurant shores. Welcome…

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Toppers returns to its 'rebel' roots with items 'outside the (pizza) box'

by S.A. Whitehead — Food Editor, Net World Media Group

Toppers is going back to its quirky beginnings by thinking "outside the (pizza) box" when it comes to the brand's menu.

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Papa John's kicks Schnatter out of HQ, acts to fix brand, company culture

by S.A. Whitehead — Food Editor, Net World Media Group

Investors are showing their approval in the actions taken thus far by Papa John's to act on the problems inflicted by its founder's words. Stocks were up…

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Study: Pizza brands have big opportunity in Gen Z travelers

by S.A. Whitehead — Food Editor, Net World Media Group

College-age consumers are not that wild about partying when they are traveling, but they DO love traveling itself more than any other single activity. And…

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Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

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An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

It all boils down to mobile in a lot of ways these days for pizza brands, meaning the better your online ordering experience, the better your sales. That was…

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Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer…

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Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most…

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Slices and 'suds': A match made in beer wall heaven

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Beer on tap. Beer by the pitcher. Beer wall. What's the difference? Well, according to one California pizza restaurateur, the difference is sales.

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Domino's asks 'Do you want pavement with that pizza, sir?'

In what is surely one of the more offbeat pizza brand promotions in the world of foodservice,  Domino's Pizza this week said it's now asking customers to…

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Rosati's Pizza, Goodcents, Long John Silvers on 'growing' your customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Rosati's Pizza President Marla Topliff was among the leadership of three brands discussing ways to build in a quality-stamped customer experience even when…

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New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow…

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Want a wall of beer in your pizza place? Brands using one now, share

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows…

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