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Customer Service / Experience Features

How Fat Boy's Pizza expanded despite pandemic

by Mandy Wolf Detwiler — Editor, Connect Media

Louisiana-based Fat Boy's Pizza is set to open its seventh unit next year, taking the brand outside its home state. The company has managed to grow despite the…

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10 tips to celebrate National Pizza Month

by Mandy Wolf Detwiler — Editor, Connect Media

October is National Pizza Month. Here are 10 quick ways to generate buzz and increase check averages.

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Pandemic-era pizza catering swings toward social over business

by S.A. Whitehead — Food Editor, Net World Media Group

Workers are home-bound, meetings are virtual, and health and safety are a primary concern. These are the factors that have dried up once-healthy corporate…

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7 benefits of taking the Fast Casual Executive Summit virtual

by Cherryh Cansler — Publisher, FastCasual.com

The virtual version of the Fast Casual Executive Summit is Oct. 20-21. Registration is open and is free to the first 500 restaurant executives who sign up.

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QSRs: 'Cleanliness is the new ambiance'

by S.A. Whitehead — Food Editor, Net World Media Group

Coming clean takes on a whole new meaning for QSRs in the time of COVID-19.

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QSR customer satisfaction: Dunkin' outdoes Starbucks, Domino's dominates Papa John's

In the fine art of keeping happy customers, there were a few upheavals and a newcomer or two.

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COVID-19 pandemic coverage on Pizza Marketplace

by S.A. Whitehead — Food Editor, Net World Media Group

We've gathered all the ongoing coverage across our food service websites here in one story, which will be added to on a daily basis as news breaks.

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The Big Shift: Transition to 'delivery only' tough, but potentially lifesaving

by S.A. Whitehead — Food Editor, Net World Media Group

The pandemic that has now got the U.S. restaurant industry in a stranglehold is forcing many brands to delivery-only operations, which not only is requiring…

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Papa John's ekes out a win in trading, other public brands drop over tough week

by S.A. Whitehead — Food Editor, Net World Media Group

Papa John's actually managed to climb during trading over the last devastating week for the restaurant industry. Other publicly traded brands did not fare so…

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Adapting to the new normal: Vendors offer free services to restaurant operators

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant operators are scurrying to completely revamp operations to meet the needs of a more or less "locked-in" customer through delivery, drive-thru and…

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US restaurants vs coronavirus: The very real things US brands can do now

by S.A. Whitehead — Food Editor, Net World Media Group

No, the coronavirus is not a major health threat in the U.S. at this time. But the fact is, that could quickly change, and there are some very real…

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Domino's, Papa John's, pizza ingredient prices all down last week

From wheat and cheese to the gas that fires pizza ovens and powers delivery vehicles, all major pizza commodity prices took dives last week. The bad news is…

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How Domino's connects corporate execs to reality of store life

by S.A. Whitehead — Food Editor, Net World Media Group

Store-level employees are often on the receiving end of corporate dictums that may not always sync with pizza restaurant reality. Enter Domino's Pizza Prep…

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What pizza operators can learn from Domino's use of AI

by S.A. Whitehead — Food Editor, Net World Media Group

Tuesday, Pizza Marketplace told you about Domino's use of AI to boost the customer experience. Today, we break down what restaurateurs can take away from the…

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Domino's digs into GPUs' data-churning mega-muscle to transform customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Domino's has discovered a virtual goldmine in the data-handling computer power of a resource once confined to the picture-heavy needs of video gaming — the GPU.

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2019's top pizza reads: century-old pizzeria restoration to futuristic pie prep

by S.A. Whitehead — Food Editor, Net World Media Group

The final year of the 2010s had Pizza Marketplace readers looking back nearly a century to learn about restoring historic buildings for pizzerias, as well as…

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2020 pizza brand planner/predictor

by S.A. Whitehead — Food Editor, Net World Media Group

As 2019 draws to a close, pizza brands are contending with significant dips in dine-in traffic, as well as peaks in patrons' passion for all things…

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2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

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Boston's Pizza spills the beans about US growth

by S.A. Whitehead — Food Editor, Net World Media Group

Popular Canadian born and bred brand, Boston's Pizza, has set its sights on its more southern neighbors, with plans for major expansion in the U.S. and Canada…

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Are Pizza Hut Tyler, Texas grocery kiosks 1st part of 500-store transition in US?

by S.A. Whitehead — Food Editor, Net World Media Group

Kroger's is getting into the restaurant business and Pizza Hut is plunking down its stores right in the middle of the grocery business as the idea of the…

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